top of page
CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
She's So Suite: The Rockstar Turned Co-Founder of CMP Research ft. Nicole Kyle
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NICOLE DISCUSS: Embracing Diversity: Nicole Kyle discusses the...
May 22, 20243 min read
She's So Suite: The Pediatrician turned Chief Revenue Officer ft. Stephanie Valenti
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND STEPHANIE DISCUSS: Embrace New Opportunities - Seize varied roles...
May 8, 20243 min read
The Customer Success Playbook: Season 2 Episode 14 - Kristi Faltorusso
Introduction: In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client...
Apr 30, 20242 min read
She's So Suite: The Athlete turned Chief Executive Officer at Joor ft. Kristin Savilia
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND KRISTIN DISCUSS: Building a Trusted Team: The significance of...
Apr 25, 20244 min read
Capturing the Definition of Customer Success with Kristi Faltorusso
Kristi Faltorusso discusses her journey from Marketing to Chief Customer Officer, emphasizing celebrating success and navigating the...
Apr 24, 20241 min read
The Customer Success Pro: Customer Success Career Path to the C-Suite with Kristi Faltorusso
Navigating your Customer Success Career with Kristi Faltorusso In this episode of the Customer Success Pro podcast, Anika Zubair...
Apr 15, 20241 min read
She's So Suite: The Dancer turned Chief Customer Officer of Infor ft. Mari Cross
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MARI DISCUSS: Embrace Help - Acknowledge that seeking help is a...
Apr 10, 20243 min read
She's So Suite: The Drummer turned Co-Founder and CEO of Hummingbirds ft. Emily Steele
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND EMILY DISCUSS: Embrace Criticism: Utilize internal criticism as...
Mar 29, 20243 min read
Lifetime Value: Common Misconceptions of Customer Success
We in Customer Success spend a good deal of time talking about what it is that we do (almost anything, depending). But there is an art to...
Mar 26, 20241 min read
She's So Suite: The Veterinarian turned Chief Product Officer of User Testing ft. Michelle Engle
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MICHELLE DISCUSS: Diversity Advocacy: Intentionally create diverse...
Mar 13, 20243 min read
SaaS Leaders Lounge Podcast: Episode 18: Role of a CCO in Driving Business Impact Featuring Kristi Faltorusso
00:00 Introduction and Setting the Stage 00:42 Challenges of Meeting Customers in Person 03:18 Selling a Product Geared Towards Customer...
Mar 8, 20241 min read
She's So Suite: The Attorney turned Chief Revenue Officer of Calendly ft. Jessica Gilmartin
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND JESSICA DISCUSS: Pivoting from one career path to another Leaning...
Feb 27, 20243 min read
ChurnFM: A Pivotal Moment for Customer Success - AI, Efficiency and Innovation
Here's what you'll gain from this episode: 🌥️ Learn the differences between Cloud vs On-Prem customer success strategies. 🤖 Discover...
Feb 2, 20241 min read
Mastering Customer Success: Expert Insights from Industry Leader Kristi Faltorusso
In this podcast episode of the Hyperengage Podcast, Adil Saleh, our host sits down with Kristi Faltorusso, the Chief Customer Officer of...
Dec 20, 20231 min read
The One Revenue Team with Kristi Faltorusso
Revenue generation does not rest solely on the shoulders of sales and marketing teams. Every member of an organization has a vital role...
Dec 20, 20231 min read
CX Influencer Shares Thoughts - Customer Experience Chats With Kristi Faltorusso of ClientSuccess
Our conversation with Kristi Faltorusso of ClientSuccess shed light on the evolving landscape of customer experience and the strategies...
Dec 20, 20233 min read
How to Build and Establish Trust for Better Business Outcomes with Kristi Faltorusso
In this episode Banoo and Kristi Faltorusso, CCO at ClientSuccess, dig into the importance of trust and how we can all be better at...
Dec 20, 20231 min read
How Training Impacts CS and Business Growth with Kristi Faltorusso, CCO at ClientSuccess
Previous client success strategies are quickly becoming obsolete. Which means continuous internal training needs to a top priority for...
Dec 20, 20231 min read
Digital CS, Laughs & Banter with the Incredible Kristi Faltorusso of Client Success
Wow - what a fun one we have for you today. Kristi Faltorusso certainly needs no introduction. Aside from her resume being a mile long,...
Dec 20, 20231 min read
bottom of page