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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
1 day ago1 min read
Your Customer, Your Success: Episode #7 New Year, New Success - Customer Success Strategy
In this episode of Your Customer, Your Success, host Gary Marra sits down with Kristi Faltorusso, Chief Customer Officer at ClientSuccess...
Nov 20, 20241 min read
Productea: 84: Kristi Faltorusso - Aligning Customer Success and Product Management
Kristi Faltorusso, a CS executive and coach, joins me in this high-energy conversation about customer success-assisted onboarding,...
Nov 20, 20241 min read
Master AI in Customer Success: The 5 Pillars You Need Now
In this transformative presentation from the 2024 ClientSuccess CS100 Summit, Kristi Faltorusso shares the 5 Pillars of AI for Customer...
Nov 5, 20241 min read
No Hold Time: Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (ClientSuccess)
Don't be afraid to share your "secret sauce." The way you raise up yourself, your organization, and everyone around you is through...
Nov 1, 20241 min read
Rocketlane: Propel 24 - Allowing Customer Results to Drive Your Strategy
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she puts results back at the center of onboarding and implementation....
Nov 1, 20241 min read
Customer Growth Club: Episode 4: The art and execution of customer journey mapping
In this episode of the Customer Growth Podcast, Christian Lenski interviews Kristi Faltorusso, Chief Customer Officer at Client Success,...
Jun 28, 20242 min read
If Your Customer Success Team Isn't Defining Your ICP, You're Acquiring Churn
In today's competitive business landscape, understanding your Ideal Customer Profile (ICP) is crucial for targeting the right prospects...
Apr 30, 20241 min read
The Data-Driven CCO: Transforming Customer Insights into Strategic Actions
In leading a Customer Success team, you'll find that there's such a thing as too much data. So how do you avoid "paralysis by analysis"?...
Apr 25, 20244 min read
She's So Suite: The Athlete turned Chief Executive Officer at Joor ft. Kristin Savilia
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND KRISTIN DISCUSS: Building a Trusted Team: The significance of...
Mar 8, 20241 min read
SaaS Leaders Lounge Podcast: Episode 18: Role of a CCO in Driving Business Impact Featuring Kristi Faltorusso
00:00 Introduction and Setting the Stage 00:42 Challenges of Meeting Customers in Person 03:18 Selling a Product Geared Towards Customer...
Mar 7, 20241 min read
CS Leadership Bootcamp - Q1 2024: Designing a Content Strategy to Help Customers Succeed
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to design a content strategy to...
Feb 16, 20241 min read
CS Leadership Bootcamp - Q1 2024: Moving from Full Stack CSMs and Introducing Specialty Roles
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to shift your CSMs from managing all...
Feb 15, 20240 min read
Jan 22, 20240 min read
Dec 21, 20231 min read
What to do with a Non-ICP Customer?
What to do as a Customer Success Manager when you just received a non-ICP Customer from an AE. Step 1, don't worry. Join me as I walk...
Dec 21, 20231 min read
What is an ICP and Why is it Important?
Did you just hear the team Ideal Customer Profile or ICP and you're unsure what it is and why it's important. In this video I'll define...
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