Let's Talk
If you’re ready to fix what’s breaking in your CS org, or you just want to explore whether we’re a fit, book a 30-minute diagnostic below. You’ll walk away with a clear read on what’s actually breaking, the two or three highest-leverage places to fix it, and an honest answer on whether I’m the right person to help. No pitch. No pressure.
Before you book:
This 30-minute diagnostic is designed for decision-makers: CEOs, founders, CROs, CCOs, and VPs of Customer Success who own retention, expansion, or the CS function itself, and who can move on what we discuss.
If you’re a Series A–D SaaS company and you’re wrestling with churn, a broken CS motion, a leadership gap, or a growth number you can’t hit, this is the right call.
Please don’t book if:
• You’re exploring Customer Success as a discipline or looking for career advice
• You’re a CSM or IC hoping to learn frameworks (start with The Journey newsletter or the free resources instead)
• You’re pitching me a product, service, or partnership (email me directly)
• You’re not in a position to hire, invest, or make an operating decision inside the next 90 days
I hold a limited number of these calls each week. Booking a slot means you get my full prep and full attention, please only book if you’re ready to have a real conversation about fixing what’s breaking.
Send Me a Message
Some conversations don’t need a calendar.Fill in the form if you're looking to chat about the following:
• Speaking, podcast, or media requests — Include the event/show, date range, audience, and format
• Partnership or sponsorship inquiries — Include what you’re building and where you think we might fit
• Question about a template, resource, or newsletter issue — Include what you’re looking at and what’s on your mind
• General intro or “just want to say hi” — Especially welcome from CS leaders and operators building interesting things
I read every email. I respond to most within a few days.
Email Us Directly
Prefer email? Reach out to us at kristi@kristifaltorusso.com
and I'll be in touch as soon as possible
Prefer to Meet
in Person?
If you’re local or visiting the area, let me know! I’d love to meet you in person.
I’m based on Long Island and get into NYC regularly. If you’re in the tri-state area or planning to be, for a conference, a board meeting, or just passing through, say so when you book the diagnostic and we’ll find a time to meet in person instead of over Zoom.
