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Online Class

Focus on
CS Mastery

Looking to enhance your Customer Success skills? Let me share my learnings and best practices from the past 12 years of building, scaling and transforming Customer Success teams at several different B2B hyper-growth SaaS companies.

Select templates to help you as you put your learnings to work.

Templates

Find the right course for you based on your current role, experience and skills.

Courses

Download my workbooks and guides to use in practice to help you drive value.

Workbooks

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COURSE: Value-Driven

Customer Engagement Framework

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This 60-minute course and accompanying workbook will help you understand how to design a plan in partnership with your customer to achieve long term success.

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This 8-step framework will have you thinking differently about how you engage with your customers now and in the future. 

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