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START YOUR CAREER IN CUSTOMER SUCCESS

Customer Success is one of the fastest growing professions especially in tech, and opens the door for professionals who like building relationships, solving problems and are results-oriented.

GET CERTIFIED IN CUSTOMER SUCCESS

Working at Home

25+ HOURS OF WRITTEN &
RECORDED CONTENT BY INDUSTRY EXPERT
KRISTI FALTORUSSO

Exam

10 QUIZZES AND 1 EXAM TO ENSURE YOU GRASP CONCEPTS AND RETAIN THE IMPORTANT INFORMATION

Business Discussion

RECEIVE  A CERTIFICATION, CAREER ADVICE, NETWORKING AND INTERVIEW PREP

COURSE OVERVIEW

01. Defining Great Customer Success

02. The Customer Journey Framework

03. The

Customers

04. Relationship Development

05. CS

Management

06. Driving Revenue Through CS

07. Customer Success Metrics

08. Customer Success Technology

09. Landing Your First Job as a CSM

10. Congratulations, You're a CSM

11. Preparing for Your Final Exam

WHY THIS COURSE?

Welcome to my comprehensive Customer Success training resource! As a seasoned Customer Success leader, I understand the challenges of finding the right support for training and enablement. That's why I developed a course specifically designed to equip your team with the fundamental knowledge needed for success from day one.

Unlike other resources available in the market, our course goes beyond the basics, providing in-depth coverage of the key principles and strategies that drive Customer Success. With a total of 26 hours of content, delivered through 100 engaging videos, your team will gain a solid foundation in this critical field.

To reinforce learning and ensure retention, we have included 10 quizzes throughout the course, allowing your team members to assess their understanding of the material. Additionally, there is a comprehensive final exam that will test their overall knowledge and proficiency.

 

But that's not all! Along with the existing content, we are constantly updating and expanding the course to provide you with even more valuable resources. As a result, you'll have access to a wealth of knowledge and assets that will keep your team ahead of the curve.

Invest in your team's success by enrolling them in my Customer Success training course. Equip them with the tools and expertise they need to excel in their roles and drive exceptional outcomes for your organization. Get started today and unlock a world of possibilities!

COMING MAY 2024

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