With over a decade of experience in B2B SaaS, I've spearheaded the growth and transformation of Customer Success departments at companies like BrightEdge, Sisense, and BetterCloud. As Chief Customer Officer at ClientSuccess, I ensure our clients thrive by harmonizing Customer Success, Technical Support, and Consulting, fostering lasting satisfaction and success.
About Kristi
I am a highly accomplished Customer Success Executive with a proven track record of success in building, scaling and transforming Customer Success departments within rapidly-growing B2B SaaS enterprises. With my extensive expertise spanning over a decade, I have consistently guided numerous organizations in redefining their Customer Success strategies, leading to notable improvements in customer retention rates, substantial long-term revenue growth, and the cultivation of strong customer advocacy.
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Throughout my career, I have held pivotal leadership roles in notable companies such as BrightEdge, Sisense, BetterCloud, and IntelliShift. These experiences have afforded me invaluable insights into the intricacies of Customer Success and Customer Experience management. Presently, I serve as the Chief Customer Officer at ClientSuccess, a leading provider of cutting-edge Customer Success Management solutions. In this capacity, I spearhead the orchestration of Customer Success, Technical Support, and Consulting, ensuring the utmost satisfaction and success of our esteemed clientele.
Work Experience
Chief Customer Officer
ClientSuccess
2021 - Present
VP of Customer Success
IntelliShift
2020 - 2021
VP of Customer Success
BetterCloud
2018 - 2019
Global Director of Enterprise Customer Success
Sisense
2018
VP of Practice Development & CS
Sr. Director of Customer Success
Director of Customer Success
Sr. CSM
BrightEdge
2012 - 2018
Director of Digital Acquisition
AJ Madison
2012
Director of Online and
eCommerce Strategy / Online GM
Crains New York
2011 - 2012
Adjust Professor
LIU Post
2008 - 2011
Sr. Online Marketing Manager
The Knot
2007 - 2011
Manager, Account Management
PV Media Group / WPromote
2006 - 2007
UBM Tech
Online Marketing Strategist
Ad Operations Manager
2004 - 2006
Web Marketing Consultant
Self-Employed
2002 - 2004
ClientSuccess is a Customer Success Management solution that provides customers the ability to operationalize their Customer Success Management program. As the CCO I oversee the Success, Support and Services teams where we are responsible to helping our customers achieve their business outcomes while ensuring a positive experience.
IntelliShift is a telematics solution providing insights and data to fleet managers to enhance efficiency, promote safety and grow profitability. As the VP of Customer Success I oversaw the post initial sales organization responsible for adoption and growth of the solution.
BetterCloud is the market creator and leader for SaaS Operations Management, help IT and Security teams protect and manage their digital footprint. As the VP of Customer Success I built and scales their CS program to support adoption and growth across their customer base.
Sisense is the leader in providing embedded analytics, helping organizations democratize data and promote data driven decisions. As the Global Director of Enterprise Customer Success, I was responsible for the oversight on the Enterprise team providing strategic support and guidance for the company’s largest global customers.
BrightEdge is the leader in Search Engine Optimization software helping global organizations manage and scale their content programs for organize search performance. As the VP of CS and Practice Development, I was responsible for managing the Global Enterprise team as well as standardizing the best practice framework for the global CS team.