Let’s work together to build a Customer Success engine built for long-term impact.
From designing your Customer Success strategy to enabling your team with the tools and guidance they need, I’m here to support you every step of the way. With a focus on clarity and a commitment to excellence, every engagement is tailored to your unique goals, customers, and stage of growth.
SERVICE 01
Consulting & Advisory
Whether you’re building Customer Success from the ground up, rethinking your current approach, or looking for a clearer path forward, my advisory services give you the strategy, structure, and confidence to operate with intention. I help you navigate the complexity of Customer Success, align your team, and design systems that actually work for your business. See what’s included.
1. Customer Success Audit
A full evaluation of your current CS strategy, processes, and customer journey. We identify gaps, opportunities, and quick wins to strengthen your foundation.
2. Customer Success Strategy Development
A tailored roadmap that defines your CS vision, operating model, and key motions. We establish the structure and strategy your team needs to drive retention and growth.
3. Operational Design & Enablement
Turning strategy into action with clear processes, playbooks, and workflows. We empower your team with the tools and training needed to execute confidently and consistently.
SERVICE 02
CS & Leadership Coaching
Whether you’re stepping into leadership for the first time, developing a growing CS team, or looking to elevate your influence, my coaching services help you lead with clarity and confidence. I guide you through the skills, mindsets, and behaviors that create strong leaders and high-performing Customer Success teams. See what’s included.
1. Customer Success Leadership Coaching
Personalized coaching to help CS leaders build clarity, confidence, and executive presence. We focus on decision-making, communication, and leading teams with intention.
2. Team Coaching & Skill Development
Hands-on guidance to strengthen your team’s core CS capabilities. We develop skills in discovery, risk management, value delivery, and customer communication.
3. Career & Professional Growth Coaching
Support for individuals looking to advance in Customer Success or step into leadership roles. We focus on mindset, strategy, and the behaviors that accelerate career progression.
SERVICE 03
Education & Enablement
Whether you’re leveling up a growing CS team, aligning your organization around new processes, or building the skills required for long-term success, my enablement services give your team the knowledge and confidence to execute. I help you turn strategy into action through practical training, clear frameworks, and repeatable systems your team will actually use. See what’s included.
1. Team Training & Workshops
Interactive sessions designed to strengthen core CS skills, from discovery and value delivery to risk management and renewal conversations. Practical, tactical, and built for immediate impact.
2. Playbook & Process Enablement
Clear, actionable guidance to help your team adopt new workflows and operate consistently. We translate strategy into step-by-step playbooks, templates, and tools your team can rely on.
3. Onboarding & Continuous Learning Programs
Comprehensive learning paths that support new hires and ongoing team development. We build scalable programs that ensure your team grows with your company and your customers.
"Kristi Faltorusso understands the realities Customer Success teams face and delivers thoughtful, relevant recommendations and insights that genuinely help people do their jobs better and more efficiently."
Jamie Devrueux, VP of Customer Success, Pear
How we can
work together
NO. 01
Determine your business needs
Clarify your goals, challenges, and priorities to understand where focus and impact are needed most.
NO. 02
Contact me to discuss
Reach out to start a focused conversation about your situation, objectives, and what success looks like.
NO. 03
Design a custom program just for YOU
Together, we create a tailored approach aligned to your business goals, team maturity, and desired outcomes.
I'm excited to discuss your needs!
Ready to take a more intentional approach to Customer Success and leadership? Let’s start with a conversation. I focus on understanding your business, your challenges, and your goals so we can design strategies that drive real, measurable impact.
Why book a free consultation?
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Get perspective grounded in real-world Customer Success experience
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Talk through your biggest challenges and priorities
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Identify gaps and opportunities to optimize how you operate
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Explore what working together could look like
We’ll determine whether there’s a clear opportunity to drive meaningful impact together.
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Built for impact.
Grounded in reality.
Customer Success and leadership aren’t about buzzwords or one-size-fits-all playbooks. Every business, team, and customer is different, which means impact comes from clarity, alignment, and doing the work that actually fits your reality. It starts with understanding your customers, your teams, and your goals, then designing systems and strategies built for how you operate.
This work lives at the intersection of strategy and execution. It’s practical, intentional, and rooted in real-world experience, designed to create lasting results, not temporary wins.
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