Don’t take my word for it. Take theirs.
If you’re wondering what it’s really like to work together, start here.
I work with Customer Success leaders & founders, who are serious about building customer organizations. I partner with trusted brands and businesses who align with my services and prioritize Customer Success and Experience.
Here’s what happens when we roll up our sleeves and do the work together.
Working with me isn’t hiring a consultant. It’s adding an experienced operator who cares about your business like it’s her own.
Working with Kristi has been one of the most impactful investments I’ve made in my career. She helped me move from execution mode into true strategic leadership: expanding my scope into GTM enablement, presenting at the executive level, and connecting education directly to business outcomes.
Just as importantly, she pushed me to build a personal brand as a form of career security. Because of her encouragement, I went from rarely posting to sharing weekly insights, being quoted in industry reports, appearing on my first podcast, and earning an industry award nomination.
Kristi doesn’t just give advice; she helps you see the bigger opportunity and then holds you accountable to go after it. I’m operating at a level of visibility, scope, and confidence that I genuinely don’t think I would have reached without her guidance.
Danielle Evans
Director, Customer Education
Sendoso
Easy Metrics engaged Kristi Faltorusso to conduct a full, data-driven Customer Success Audit, completed in November 2025. Our goal was to evolve Customer Success from a reactive, relationship-driven function into a scalable, strategic revenue engine.
The audit process led by Kristi was exceptionally professional, thorough, and highly structured. Using a comprehensive, criteria-based framework, she evaluated key areas across our entire customer lifecycle. Her approach gave us clear visibility into where we stand today and provided a practical blueprint for scaling our Customer Success operations.
The insights and guidance Kristi delivered were transformative, resulting in a clear, prioritized roadmap for the next phase of our growth. Key strategic recommendations included:
Operationalizing the customer journey and proactive health model
Defining lifecycle stages, success metrics, and KPIs, and connecting them to ChurnZero automation to drive predictability and proactive engagement.
Elevating executive and cross-functional alignment
Ensuring the voice of the customer informs strategy, product roadmap, and investment decisions across Product, Marketing, and Go-to-Market teams.
Investing in team enablement, process governance, and tool optimization
Equipping the team with the structure, discipline, and systems needed to scale and deliver consistent, high-value outcomes.
Working with Kristi in this capacity demonstrated a highly objective and expert approach. She is deeply grounded in building organizational maturity and operational discipline — turning strong intent into consistent execution. Her assessment gave us a clear and honest view of our current state and what it will take to move forward.
The value to our business has been the clarity and direction we now have. The audit provided objective visibility into our current maturity level and identified systemic gaps, including areas like Voice of Customer and Advocacy strategy. The prioritized roadmap we now have in place is designed to drive measurable business outcomes, improve retention predictability, and strengthen execution discipline as we scale.
Karl Koehler
COO
Easy Metrics
Kristi is an absolute ninja in helping innovative, high growth businesses build best in class customer support and success organizations. Driving exceptional customer outcomes has never been more critical and having access to Kristi as a consigliere and advisor is like having a secret weapon in your arsenal! What I find extraordinary is that she combines immense wisdom with the unparalleled empathy that comes from years of experience on the front lines of customer success. One of the best I've seen in my thirty-year career and cannot recommend her more highly!
Philip Dur
Co-Founder & Managing Partner
PeakSpan
I always look forward to my monthly collaboration calls with Kristi because of the value she brings to every conversation.
As a fellow consulting entrepreneur, she truly gets it — the late nights, constant iteration, refining pricing and positioning, and the discipline required to build something meaningful from the ground up.
Kristi is a doer. She built her consulting business herself after 14 years leading Customer Success organizations, growing it intentionally before launching it to market. Her website, podcast, proprietary frameworks, training assets, templates, media kit, pricing structure, and newsletter engine — every piece reflects thoughtful execution and operational discipline.
What stands out most is her conviction. Kristi doesn’t trade time for money. She trades experience for impact.
Every time we speak, I walk away with two or three ideas that materially improve my business. She operates with clarity, structure, and a deep understanding of how to turn strategy into execution.
If your company is serious about transforming its Customer Success strategy, Kristi is the partner you want in your corner.
Jon Rydberg
Founder & Principal
Align Advisory Group
Few words from previous clients
"Some things were going great and some I was working on improving but what I didn’t know I needed was another person "in the room". The meetings Kristi and I have consistently deliver new opportunities, reassure me in difficult situations, and uncover blind spots. Must have for executive leaders."
Marius Laza
CCO, Tidio
"Kristi's inspiring guidance was instrumental as I stepped into a new director role and tackled an organization-wide transformation. Her keen auditing skills and strategic insights empowered me to excel in record time. I deeply value her leadership and highly recommend her to anyone looking to elevate their customer success expertise."
Francesca Jabbour
Director of CS, LeaseCake
"As we transformed our Customer Success team, we brought in Kristi Faltorusso for an on-site training workshop. Her expertise, insights, and resources were invaluable, equipping our team to embrace change with confidence. Kristi’s impact was immediate and lasting—we highly recommend her to any organization looking to elevate their CS practice."
Brenda Salce-Garcia
VP of CS, Madhive
“Kristi Faltorusso’s training at our team retreat delivered exceptional value and immediately actionable insights. Her session was transformative, combining strategic frameworks with practical tools we could use right away. The real-world examples and case studies made the content relatable, credible, and directly applicable to our own client relationships.”
Sherry Calkins
SVP of Global Accounts, Geotab
