Real stories from 12+ years of navigating fundraising, layoffs, acquisitions, hiring, building and so much more.

Stories

Tried and true frameworks, methodologies, philosophies, templates, playbooks and more all vetted and optimized.

Best Practices

Recommendations on software to use, people to follow, books to read, resources to leverage and content to watch.

Recommendations

My thoughts and opinions on hot topics, industry trends, observations and more. My $.02 might be worth a $1.00.

Opinions & Advice

What to Expect

Be More Impactful
In 5 Minutes

My Weekly Customer Success Newsletter,

The Journey, has the tactics you need

for the topics you want.

Join 12K+ Customer Success Professionals

Read the Latest Issues

The Journey: #003 Handoff, Not Headache

I’ve been in Customer Success for over 13 years, and guess what? The Sales-to-CS handoff still sparks drama in way too many orgs. Even...

The Journey: #002 Goals Gone Wild

We all want to wrangle Customer Success into measurable wins. But first, let’s agree on a few things: 🟢 The best way to retain customers...

The Journey: #001 The Goal Keeper

Happy New Year! When I was a Customer Success leader early in my career, I vividly remember the day I received my annual goals from the...

Join the 12,000+ professionals who have signed up or followed me as I share my experiences, learnings and advice from my 13+ year professional journey in Customer Success, leadership and SaaS.

In this weekly newsletter you can expect to hear real and relatable stories, expert advice from an active practitioner and get access to resources to make you a better Customer Success professional, leader and YOU.