
Customer Success Resource Center
Unlock your full potential with our comprehensive collection of Customer Success resources! Whether you're a seasoned pro or just starting out, our Resource Center is packed with everything you need to thrive—templates, guides, courses, and downloadable tools—all designed to help you drive customer value, streamline processes, and elevate your career.
Explore best practices, master key strategies, and gain the insights needed to turn challenges into opportunities. Dive in, and let’s take your Customer Success journey to the next level!

Empowering
CS Professionals
Explore a curated collection of templates, playbooks, guides, and bootcamps designed to empower you to lead with confidence, achieve impactful results, and accelerate your career growth. These resources are crafted to simplify workflows, inspire innovation, and elevate your Customer Success strategy. Let’s unlock your potential and achieve more—together!
Customer Success Resources for
Professionals at all Stages
Leverage my 13+ years of experience in roles from
CSM to CCO to help you unlock your full potential.

Customer Success Courses
Looking to break into Customer Success? Are your a CS Professional looking to up-level your skill set? Looking for a refresher to help improve your performance?
Explore my Customer Success courses designed to help new CSMs understand the fundamentals of the role and up-leveling the skills of even the most tenured Customer Success professionals.
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Customer Success Templates
Don't build your resources from scratch! I've created dozens of templates to support your Customer Success program. Each template is tried and true - designed and leveraged by me and my teams to drive business impact and process orchestration. Everything from the Sales to CS handoff, to the renewal proposal and everything in between. And if there is something you need that's not available just shoot me a note.

Kristi's Favorite Things
Are you looking for the right influencers to follow? Best events to attend? Books to read? Podcasts to listen to?
If so, you're not alone. Dozens of CS Professionals reach out to me weekly looking for recommendations or resources so I've put together Kristi's Favorite Things, just like Oprah. Don't waste hours browsing the web, I've done all the heavy lifting.

Customer Success Leadership Bootcamp Series
Take your Customer Success leadership to the next level with Kristi Faltoruso's exclusive bootcamp series, powered by ClientSuccess. Designed for CS leaders ready to drive measurable impact, these sessions offer actionable strategies, proven frameworks, and expert insights to transform your team and career.
Join a community of ambitious leaders, gain hands-on tools, and learn how to navigate the complexities of CS leadership with confidence and clarity. Your next level of success starts here!

Customer Success Insights
Explore a treasure trove of Customer Success insights on Kristi Faltoruso’s blog. Featuring articles, videos, podcasts, and actionable guides, this resource is designed to help CS professionals and leaders sharpen their skills, stay ahead of industry trends, and drive meaningful impact.
From practical strategies to inspiring stories, every piece is crafted to empower you to uplevel your expertise and achieve success in your role. Dive in and take your career to new heights!
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The Journey Newsletter
Join the 12,000+ professionals who have signed up or followed me as I share my experiences, learnings and advice from my 12+ year professional journey in Customer Success, leadership and SaaS.
In this weekly newsletter you can expect to hear real and relatable stories, expert advice from an active practitioner and get access to resources to make you a better Customer Success professional, leader and YOU.

The ULTIMATE Customer Success Glossary
Whether you're new to the world of Customer Success or a seasoned professional, this comprehensive glossary is your ultimate go-to resource. Packed with hundreds of essential terms, definitions, and key concepts, it’s designed to help you stay ahead, speak the language of CS with confidence, and elevate your expertise.
From foundational terminology to advanced strategies, this glossary bridges the knowledge gap and empowers you to connect, communicate, and succeed in today’s fast-paced industry.
CSM Interview Question Guide: Top 100 Questions Ask by Hiring Managers
This comprehensive list of 100+ interview questions is perfect for both CSMs preparing for interviews and hiring managers looking for great questions to ask.
1) For CSMs: Get insight into common questions, craft standout answers, and feel confident in your interview.
2) For Hiring Managers: Save time with a ready-to-use list covering key CSM skills like engagement, retention, and expansion.
Instant Download | Multiple Formats | Perfect for SaaS CSM Roles
150+ Questions for Leaders To Ask in Interviews
Unleash the power of preparation with my FREE downloadable sheet featuring 150+ expertly crafted interview questions for Customer Success Leaders. Whether you're aiming for your next big role or refining your hiring process, this guide gives you a competitive edge by equipping you with the right questions and insights to excel.
Don’t step into the unknown—empower yourself with knowledge, confidence, and clarity before taking the next leap in your career.
Download now and get fully prepared!