Looking to break into Customer Success? Are your a CS Professional looking to up-level your skill set? Looking for a refresher to help improve your performance? 

​

Explore my Customer Success courses designed to help new CSMs understand the fundamentals of the role and up-leveling the skills of even the most tenured Customer Success professionals.

Don't build your resources from scratch! I've created dozens of templates to support your Customer Success program. Each template is tried and true - designed and leveraged by me and my teams to drive business impact and process orchestration. Everything from the Sales to CS handoff, to the renewal proposal and everything in between. And if there is something you need that's not available just shoot me a note.

Are you looking for the right influencers to follow? Best events to attend? Books to read? Podcasts to listen to? 

​

If so, you're not alone. Dozens of CS Professionals reach out to me weekly looking for recommendations or resources so I've put together Kristi's Favorite Things, just like Oprah. Don't waste hours browsing the web, I've done all the heavy lifting. 

Elevate your Customer Success leadership with Kristi Faltorusso’s bootcamp series, powered by ClientSuccess.

​

Tailored for CS leaders driving real impact, these sessions deliver proven frameworks, actionable strategies, and expert insights.

​

Join a community of forward-thinking leaders, gain practical tools, and confidently navigate the challenges of CS leadership. Your next level starts here.

Discover a wealth of Customer Success insights on Kristi Faltorusso’s blog. With articles, videos, podcasts, and guides, it’s built to help CS pros and leaders sharpen their skills, stay on top of trends, and drive real impact.

​

From practical strategies to inspiring stories, every resource is designed to help you grow, lead with confidence, and elevate your career. Dive in and level up!

Join 12,000+ professionals following my journey through 12+ years in Customer Success, leadership, and SaaS.

​

In this weekly newsletter, I share real stories, practical lessons, and hard-earned advice from the frontlines—plus resources to help you grow as a CS professional, leader, and human.

​

If you're looking for honest insights and actionable tips from an active practitioner, you’re in the right place.

New to Customer Success or a seasoned pro? This comprehensive glossary is your go-to resource. With hundreds of key terms and definitions, it helps you speak the language of CS with clarity and confidence.

​

From core concepts to advanced strategies, this guide bridges knowledge gaps and boosts your expertise—so you can connect, communicate, and thrive in today’s fast-paced CS world.

This list of 100+ interview questions is built for both CSMs and hiring managers.

​

→ CSMs: Prepare with confidence, practice standout answers, and get familiar with what interviewers ask.
→ Hiring Managers: Save time with ready-to-use questions covering engagement, retention, and expansion.

​

Instant download, get the clarity and prep you need, whether you're hiring or job hunting.

Get interview-ready with my FREE downloadable sheet featuring 150+ curated questions for Customer Success Leaders. Whether you're hiring or job hunting, this guide gives you a competitive edge with the insights you need to stand out.

​

Don’t walk into interviews blind—walk in prepared, confident, and ready to lead.

​

Download now and take the guesswork out of your next big career move.

Customer Success should be a career we thrive in—not one we’re trying to escape. But too many CSMs feel burned out, unsupported, and ready to walk away.

​

I’m launching the largest independent survey on the CSM experience to uncover what’s really going on—and how we can fix it.

Your voice matters. Let’s use it to build a better future for everyone in Customer Success.