Conversations That Shape How We Lead, Work, and Grow
Podcasts exploring Customer Success, leadership, creativity, and the human side of modern work.
Customer Success and leadership conversations grounded in real experience, not theory.
Built for people who care about clarity, impact, and how the work actually gets done.
Inside the Podcast Collection
Each podcast in this collection explores a different angle of leadership, Customer Success, and modern work. Some conversations are deeply strategic and tactical, focused on how teams actually operate, make decisions, and drive results. Others are more personal and reflective, unpacking the moments, experiences, and failures that shape how we show up as leaders and humans.
Across every show, the goal is the same: to move beyond surface-level advice and theory. These conversations are grounded in real experience, informed by years of building, scaling, and leading Customer Success organizations, and shaped by the realities of working inside fast-moving, imperfect businesses.
You’ll hear discussions about what works, what breaks, and what often gets glossed over in polished frameworks. Topics range from Customer Success strategy, leadership dynamics, and growth decisions to creativity, identity, and navigating change over the course of a career. Some episodes will challenge how you think. Others will validate things you’ve felt but haven’t quite put words to yet.
Together, this podcast collection is designed to create clarity, spark better questions, and offer practical perspective you can actually apply, whether you’re leading a team, building a function, or figuring out what’s next.
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Meet Your Host
A little context on who’s behind the mic and the perspective shaping these conversations.
Because where these conversations come from matters just as much as what’s being said.
Who's Behind the Mic
I’m Kristi Faltorusso. I’ve spent the last 14 years building, scaling, and leading Customer Success organizations in B2B SaaS. Along the way, I’ve learned that the most valuable conversations rarely happen in frameworks or highlight reels — they happen in the moments where things get messy, unclear, or uncomfortable.
These podcasts are an extension of the work I care most about: creating clarity, asking better questions, and making space for honest conversations about leadership, growth, and the human side of work. Some episodes are tactical and deeply rooted in Customer Success. Others are more personal and reflective. All of them are grounded in real experience and a belief that better conversations lead to better outcomes. These outcomes can be life changing.
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The most meaningful conversations are often the ones that slow us down, challenge our thinking, and help us see things differently.
Where you listen to
your favorite podcasts
Find every episode on the platforms you already love, whether you’re listening or watching.
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New Episodes Every Week
After the Close is a weekly podcast, with new episodes released every Wednesday. These conversations focus on the realities of Customer Success and leadership, with practical insights you can apply right away.
She’s So Suite follows a bi-weekly cadence, with new episodes dropping every other Tuesday, offering more reflective conversations around leadership, creativity, and the human side of ambition.
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