THE Podcast
After the Close
After the Close is a raw and unfiltered podcast about what really happens once the deal is signed. Join me—and a few smart, hilarious friends—as we share the stories, hard lessons, and messy realities of Customer Success and SaaS growth. No fluff. No buzzwords. Just the truth about what it takes to help customers win… after the close.
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Tune in to the latest Episode
Because the real work happens After the Close
After the Close is a raw, honest podcast about what actually happens after the deal is signed. From messy renewals and misaligned handoffs to hard leadership lessons and career detours, this show goes beyond the highlight reels to explore the real work of Customer Success, retention, and growth. No fluff. No spin. Just real stories and real takeaways from inside SaaS.
Previous Episodes
A gentle archive of quiet conversations, slow thoughts, and softly spoken truths.
Revisit past episodes filled with intention — from everyday musings to deep reflections, each one designed to meet you where you are and leave you a little more grounded than before.
Episode 02
Since When Did Customer Success Join Collections?
Why finance hands unpaid invoices to customer success and how it damages trust, relationships, and long-term customer outcomes.
Episode 03
Are You there, customer ... it's me your csm.
Exploring post-close customer ghosting, engagement drop-offs, and what teams must do to stay relevant after contracts sign.
Are You My Next Guest?
After the Close is where the real stories live.
Not the polished wins — but what actually happened after the deal was signed.
The onboarding that went sideways.
The renewal that almost didn’t happen.
The tough internal call where the customer's voice was missing.
The moment you had to build (or rebuild) a team from scratch.
I’m looking for authentic leaders — founders, operators, and builders — who have lived it, learned from it, and are willing to share their honest POV with humility and heart.
If you have a story, experience, or strong perspective that can help others navigate the messy middle of growth, leadership, and customer success, I’d love to hear it.
Apply below, and let’s talk about what really happens after the close.