Speaking
Opening the doors to a new way of thinking about the customer.
Customer revenue keynotes and sales kickoff talks on the money that shows up after the deal closes.
Your team doesn’t need another motivational speaker.
They need someone who has actually carried the number. I’ve led Customer Success at five software companies, and my talks give sales, CS and leadership teams one shared playbook for keeping and growing the revenue they already won. Expect real stories, a few laughs, and ideas your team will still be using long after the kickoff ends.
WHY BOOK ME
Your revenue doesn’t stop at the signature.
Most kickoffs spend the whole day on new logos and almost none on the customers who are already paying you. I’ve run Customer Success five times, so I talk about retention and expansion in a way sales teams actually care about, with real stories, real numbers and a lot more energy than your average breakout session.
Book me for:
Sales kickoffs.
Get sales and CS on the same page about the customer before the year starts.
Conference keynotes.
A main-stage talk on the revenue most companies are leaving on the table.
Leadership offsites and workshops.
A working session that ends with a plan your leaders can actually use.
From the start, it was clear she truly understands both strategy and execution. Kristi genuinely partners with you.
Shay Hakimi, CEO, Congress Geeks
SIGNATURE TALKS
Talks your team will still be quoting in Q4.
NRR Is Everyone’s Number.
Why the companies hitting 130% NRR treat retention and expansion as a company-wide goal, and how to get sales, product and CS pulling in the same direction.
Every Churn Starts Upstream.
How the deals you close, the promises you make and the product you ship decide whether a customer stays, long before CS ever gets the account.
When the Product Is No Longer the Moat.
Features get copied in a quarter. Here’s why the customer experience is now the thing competitors can’t copy, and how to build it on purpose.
There’s Growth in Every Account.
Your healthiest customers aren’t your only expansion opportunity. How to find revenue in the accounts that are thriving and the ones that are struggling.
Every talk is tailored to your audience, your industry and the goals of your event.
WORKING WITH ME
What you get when you book with me.
Before the event, we get on a call so I understand your audience, your goals and what you need them walking away with. I tailor the talk to your room, show up prepared and on time, and share the event with my 68K followers so you get more reach out of the booking.
Planning your kickoff?
January and February kickoffs book up fast, and most teams lock in their speakers in the fall. If your SKO is on the calendar, now’s the time to talk.
SKO SEASON
Before you book.
FAQ
Yes, and they’re one of my favorite rooms. I’ll get your sales and CS teams thinking about the customer the same way before the year starts.
Keynotes usually run 30 to 60 minutes, and workshops can be a half day or a full day. I’ll shape the talk to fit your agenda.
Yes. I speak in person and virtually, and the content is just as tailored either way.
Yes. I’m based in New York and travel for the right events.
It depends on the format, the length and any travel. Send me the details below, and I’ll get back to you with a number.
BOOK ME TO SPEAK
Tell me about
your event.
Share a few details, and I’ll get back to you with availability and a number.
“Kristi Faltorusso’s training at our team retreat delivered exceptional value and immediately actionable insights.”
Sherry Calkins, SVP ofGlobal Accounts, Geotab