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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
How to Land a Job in Customer Success - ft. 3 Customer Success Experts!
How to Land a Job in Customer Success - ft. 3 Customer Success Experts! Discover how to get a job in customer success and secure coveted...
6 days ago1 min read
Rocketlane: Propel 24 - Allowing Customer Results to Drive Your Strategy
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she puts results back at the center of onboarding and implementation....
Nov 1, 20241 min read
The Data-Driven CCO: Transforming Customer Insights into Strategic Actions
In leading a Customer Success team, you'll find that there's such a thing as too much data. So how do you avoid "paralysis by analysis"?...
Apr 30, 20241 min read
CS Leadership Bootcamp - Q1 2024: Designing a Content Strategy to Help Customers Succeed
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to design a content strategy to...
Mar 7, 20241 min read
CS Leadership Bootcamp - Q1 2024: Moving from Full Stack CSMs and Introducing Specialty Roles
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to shift your CSMs from managing all...
Feb 16, 20241 min read
Feb 15, 20240 min read
Jan 22, 20240 min read
CSM Mastermind: The Love-Hate Relationship with Sales
In this CSM Mastermind, host Andrew Marks and three Customer Success professionals--Amanda O'Brien, Kristi Faltorusso, and Nicholas...
Dec 20, 20231 min read
Customer Success Leadership Roundtable: Capacity Planning and Forecasting
In this CS Leadership Roundtable, host Andrew Marks and three Customer Success professionals--Chad Gagnon, Kristi Faltorusso, and Olivia...
Dec 20, 20231 min read
Launching a Community Platform for Your Customers
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares her journey, successes and pitfalls of launching a...
Dec 20, 20231 min read
Moving to a Pooled Customer Success Model
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares how to move from a high engagement model to a pooled or...
Dec 20, 20231 min read
Deploying a Customer Success Management Platform the Right Way
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best way to build, deploy and drive...
Dec 20, 20231 min read
Designing a Success Probability Score to Predict Customer Success
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through how to design and deploy a Success Probability...
Dec 20, 20231 min read
Designing an Effective Product Feedback Loop to Drive Innovation for Customers
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she talks through her approach to capturing and leveraging customer...
Dec 20, 20231 min read
CSM Mastermind: Understanding and Defining Customer Business Outcomes
During this live online event, we asked three Customer Success pros to discuss how to better understand and define customer business...
Dec 20, 20231 min read
Don't Just Sit At The Table; It's Time To Flip It - Kristi Faltorusso CCO
Kristi Faltorusso (Chief Customer Officer, ClientSuccess) talks about how CS leaders can regain power. Learn more about ClientSuccess and...
Dec 20, 20231 min read
Zooming into the Right Data to Uncover Risk Themes to Tackle Strategically
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she highlights a multitude a ways to identify customer risk and how...
Dec 20, 20231 min read
Internal QBR’s to Support Reflection, Planning and Action to Drive the Right Outcomes
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares her internal QBR framework that allows her team to reflect...
Dec 20, 20231 min read
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