Kristi FaltorussoDec 20, 20231 min readMoving to a Pooled Customer Success ModelJoin Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares how to move from a high engagement model to a pooled or community lead engagement approach with your customers.
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares how to move from a high engagement model to a pooled or community lead engagement approach with your customers.
The Data-Driven CCO: Transforming Customer Insights into Strategic ActionsIn leading a Customer Success team, you'll find that there's such a thing as too much data. So how do you avoid "paralysis by analysis"?...
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