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Kristi Faltorusso
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Join date: Dec 19, 2024
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Posts (293)
Oct 9, 2025 ∙ 2 min
If Your Team Is Underperforming, It’s On You
If you’re not equipping your team to win, their underperformance is a reflection of your leadership, not their potential. That may sting...
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Oct 8, 2025 ∙ 2 min
Why Your Weekly Customer Calls Don’t Make You Strategic
Let’s clear something up: Showing up to weekly or bi-weekly calls with your customers does NOT make you proactive. And it definitely does...
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Oct 7, 2025 ∙ 2 min
If You Can’t Forecast Retention, You Can’t Lead Customer Success
Early in my Customer Success career, I made a huge mistake. I thought forecasting was just another way to “surprise and delight.” My...
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