Podcast

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

22 hours ago1 min read

The Ripple: A Wednesday Women Podcast featuring Kristi Faltorusso

Your experience can change lives--whether you're a seasoned pro or new to leadership. Join us as Kristi Faltorusso shares how to overcome...

1 day ago1 min read

Your Customer, Your Success: Episode #7 New Year, New Success - Customer Success Strategy

In this episode of Your Customer, Your Success, host Gary Marra sits down with Kristi Faltorusso, Chief Customer Officer at ClientSuccess...

2 days ago3 min read

She's So Suite: The Hairstylist turned COO of OnTheClock ft. Nicole Hullihen

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NICOLE DISCUSS: Harness Social Media Connections Leveraging...

Jan 153 min read

She's So Suite: The Lawyer turned Co-Founder of Goldhue ft. Tara Goldman

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND TARA DISCUSS: Face-to-Face Interactions Matter Direct in-person...

Jan 123 min read

She's So Suite: An Entrepreneur from the Start ft. Giuliana Corbo, CEO of Nearsure

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND GIULIANA DISCUSS: Embrace Failure for Growth Failure is a valuable...

Jan 111 min read

Friday Feelings Podcast: Silencing the Voice of Doubt - Overcoming Imposter Syndrome

Imposter syndrome—an all-too-common experience—leaves even the most accomplished individuals doubting their abilities and questioning...

Jan 71 min read

Chronicles of Failure: Episode 6 Kristi Faltorusso

Asking for what you've earned, sounds so simple, but a lot of us struggle to do just that. If you find it hard to articulate your value,...

Jan 71 min read

The CSM Practice Podcast: Transform Customer Onboarding

Do your customers keep getting stuck in onboarding purgatory? After this session with Kristi Faltorusso, you will learn the key steps...

Jan 61 min read

The Surf & Sales Podcast: We're All Thinking Too Small

Kristi Faltorusso Chief Customer Officer from Client Success joins us on the Surf and Sales podcast to discuss how she failed herself...

Nov 20, 20241 min read

Productea: 84: Kristi Faltorusso - Aligning Customer Success and Product Management

Kristi Faltorusso, a CS executive and coach, joins me in this high-energy conversation about customer success-assisted onboarding,...

Nov 20, 20243 min read

She's So Suite: The Marine Biologist turned President of Mosaicx ft. Rebecca Jones

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND REBECCA DISCUSS: 1. Believe in Yourself It's crucial to have...

Nov 20, 20245 min read

She's So Suite: The Teacher turned CCO of Trustwell ft. Maria Burch

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MARIA DISCUSS: Mental Wandering Insights Mind's wandering is...

Nov 5, 20241 min read

No Hold Time: Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (ClientSuccess)

Don't be afraid to share your "secret sauce." The way you raise up yourself, your organization, and everyone around you is through...

Nov 1, 20241 min read

Customer Growth Club: Episode 4: The art and execution of customer journey mapping

In this episode of the Customer Growth Podcast, Christian Lenski interviews Kristi Faltorusso, Chief Customer Officer at Client Success,...

Oct 29, 20244 min read

She's So Suite: The Musician turned Chief Human Resource Officer of Gong ft. Sunaina Lobo

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SUNAIAN DISCUSS: Visibility in Leadership Matters : The phrase...

Oct 29, 20243 min read

She's So Suite: The Teacher turned Chief People Officer at Axonius ft. Nurit Shiber

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NURIT DISCUSS: 1. Program for High School Early Entrepreneurship:...

Oct 24, 20243 min read

She's So Suite: The Medical Doctor turned (former) CEO of Radial ft. Laura Ritchey

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LAURA DISCUSS: Importance of Self-Care: Self-care becomes...

Oct 24, 20242 min read

She's So Suite: The Doctor tuned Chief Customer Officer of Salesloft ft. Sam Loveland

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SAM DISCUSS: Value of Feedback Foster growth through honest,...

Sep 11, 20243 min read

She's So Suite: The Pediatric Cardiologist turned Chief Revenue Officer at Japhy AI ft. Steph Reck

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND STEPH DISCUSS: Restructuring ChallengesDescription: Managing team...

Aug 13, 20243 min read

The Customer turned Global Head of Customer Support Operations ft. Natalie Beckerman

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NATALIE DISCUSS: 1. Power of Positivity - Belief in oneself...