Now At Night: The Fun Side of Customer Success with Kristi Faltorusso

Read the episode summary:

In this episode, we sit down with the legendary Kristi Faltorusso Customer Success powerhouse, startup strategist, and advocate for doing things the right way (no fluff required).

Alongside Chris and myself, we dive into what Customer Success really is, why it's more than just churn prevention, and how to build a career in CS that actually works.

We unpack what makes a great CS team, how to scale operations without losing your soul, and the habits that separate the good from the truly great. Plus, we get personal Kristi opens up about balancing ambition with wellness, and how she manages to lead with impact while protecting her time and energy.

If you're in Customer Success, curious about getting into it, or just want some honest insights from one of the best in the business this one’s for you.