Kristi Faltorusso
8 hours ago5 min read
Should CS be involved in the sales process?
CS belongs in some deals and not others. How to tell the difference, pilot it with your CRO, and coach CSMs so they help the close without scaring the buyer.
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After the Close
The deal closing was never the hard part. This is what happens next.
Thoughtful insights and honest perspectives on Customer Success and leadership, focused on the work that happens after the deal is done.
This is where I talk about the stuff that doesn't make it into the deck. Real stories, hard-earned lessons, and the parts of Customer Success and leadership nobody puts on a slide.
If you're a CSM, a CS leader, or an exec trying to figure out what happens after the signature, you're in the right place. Adoption, retention, team leadership, driving impact. Let's get into it.
The Reason Why
Customers: fit, the sales-to-CS handoff, onboarding, adoption, value and health.
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