00:00 Introduction and Setting the Stage
00:42 Challenges of Meeting Customers in Person
03:18 Selling a Product Geared Towards Customer Success
04:07 Evolution of the CCO Role
04:28 Increased Influence and Impact as a CCO
05:55 Hands-On Approach and Customer Needs
07:10 North Star Metrics and Referenceable Customers
08:27 Efficiency and Effectiveness for Large and Small Customers
10:35 Fostering Collaboration and Increasing Efficiency with Client Success Portal 12:10 Driving Customer Experience at Client Success
13:27 Importance of Enablement and Content Creation
14:10 Reasons for Joining Client Success and Driving Customer Experience 19:03 Learning from Failures and Avoiding Replication
21:37 Learning Curve in the CCO Role
22:44 Driving Key Initiatives and Programs as a CCO
24:28 Creating a Podcast to Empower Women in Tech
31:13 Shifting Focus from Title and Money to Passion and Impact
36:48 The Influence of Upbringing on Work Ethic
43:32 Quick fire and Guest to Guest question
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