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How to Build and Establish Trust for Better Business Outcomes with Kristi Faltorusso

In this episode Banoo and Kristi Faltorusso, CCO at ClientSuccess, dig into the importance of trust and how we can all be better at building and establishing trust for better business outcomes. Kristi also provides her top tips for optimizing cross-functional relationships to improve your corporate culture and customer success. 

Other topics discussed in this episode include:

  • The 5 elements to building trust and credibility

  • Competence vs. confidence and understanding your own limitations

  • The implications of trust betrayal and how to recover

  • Nurturing trust for better corporate culture

  • The importance of failing forward

  • Reducing friction among services teams 

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