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Capturing the Definition of Customer Success with Kristi Faltorusso



Kristi Faltorusso discusses her journey from Marketing to Chief Customer Officer, emphasizing celebrating success and navigating the dynamics in customer success.


Key Takeaways

-Customer success is not a one-size-fits-all model; it requires a bespoke approach.


-Success is not solely defined by titles and compensation; it is important to appreciate the impact of one's work.


-The role of a Chief Customer Officer involves a broader focus on the performance of the business as a whole.

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