Kristi Faltorusso discusses her journey from Marketing to Chief Customer Officer, emphasizing celebrating success and navigating the dynamics in customer success.
Key Takeaways
-Customer success is not a one-size-fits-all model; it requires a bespoke approach.
-Success is not solely defined by titles and compensation; it is important to appreciate the impact of one's work.
-The role of a Chief Customer Officer involves a broader focus on the performance of the business as a whole.
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