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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Kristi Faltorusso on Customer Success Evangelism from the Outside In
Today’s guest is Kristi Faltorusso, Chief Customer Officer at ClientSuccess and an active evangelist of the practice of customer success...
Dec 20, 20232 min read
Your First ... Time Hiring a Customer Success Manager
In a groundbreaking episode that's destined to go down in podcast history, we sat down with Kristi Faltorusso to unravel the complexities...
Dec 20, 20232 min read
GSD Podcast: Driving Revenue Growth Through CSM with Chad Horenfeldt and Kristi Faltorusso
In this enlightening dialogue, our host Jeff Kushmerek was joined by Chad Horenfeldt and Kristi Faltorusso to discuss the critical...
Dec 20, 20231 min read
Uncover Superior Customer Success!
Welcome to Unexpected Journey! Today we have Kristi Faltorusso, an award winning Customer Success Executive with experience in building,...
Dec 20, 20231 min read
Customer Experience: Q1 in Review
Catch Unexpected Journey Podcast's Special Feature Customer Experience: Q1 in Review Panel featuring Rick Denton, Founder & Managing...
Dec 20, 20231 min read
Customer Success in the Digital Age: Leveraging Technology and Communities with Kristi Faltorusso
In this episode of The eCommerce Customer Experience Podcast, Kristi Faltorusso, Chief Customer Officer of ClientSuccess, joins Chris...
Dec 20, 20231 min read
Kristi Faltorusso on Healthy Conflict
Kristi Faltorusso is VP of customer success at ClientSuccess and an award winning Customer Success Executive with experience in building,...
Dec 20, 20231 min read
Why Happy Customers Aren't Enough
Kristi is an absolute star when it comes to customer success management. She was in the top 25 Customer Success influencers for the last...
Dec 20, 20231 min read
Women in Tech Series: Kristi Faltorusso Chief Customer Officer at ClientSuccess Shares the Importance of Balance and Boundaries
Welcome to the Women in Tech Series from the Global Tech Leaders Podcast. Today we are speaking to Kristi Faltorusso Chief Customer...
Dec 20, 20232 min read
Driving Revenue Growth Through CSM
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success,...
Dec 20, 20231 min read
Step Up, Own Your Role, and Be Accountable
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success,...
Dec 20, 20231 min read
Market-to-Revenue with Kristi Faltorusso
What are 3 ways that your team converts your market into revenue? I oversee the customer experience teams. I run customer success,...
Dec 20, 20239 min read
0:02 / 36:29•IntroKristi Faltorusso, Chief Customer Officer On The Future Of Customer Success | CXChronicles
Hey CX Nation, In this week's episode of The CXChronicles Podcast #169 we welcomed Kristi Faltorusso, Chief Customer Officer at...
Dec 20, 20231 min read
Dec 20, 20230 min read
Hunting for the Magic Metric with Kristi Faltorusso
Hunting for the magic metric in CX? We're disentangling the experience barometer mania this week with Kristi Faltorusso, an award winning...
Dec 20, 20231 min read
Hot To Successfully Scale Customer Success
Join us with guest Kristi Faltorusso, VP of Customer Success at ClientSuccess, a leading customer success management solution, where she...
Dec 20, 20231 min read
How to Build Your Personal Brand with Kristi Faltorusso
In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Kristi Faltorusso, VP of...
Dec 20, 20231 min read
Episode Fifteen: The One with Kristi Faltorusso
Another natural, authentic and insightful conversation on this week's podcast episode. Our host, Kellie Lucas, chats with Kristi...
Dec 20, 20231 min read
Breakfast Club, Customer Success Style! Kristi Faltorusso, VP Customer Success, at ClientSuccess
With envy in your eyes, have you ever wondered, "How in the heck does she do it all?!" I know I have...a LOT. Kristi Faltorusso talks...
Dec 20, 20231 min read
Dec 20, 20230 min read
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