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Customer Success in the Digital Age: Leveraging Technology and Communities with Kristi Faltorusso

In this episode of The eCommerce Customer Experience Podcast, Kristi Faltorusso, Chief Customer Officer of ClientSuccess, joins Chris Kellner of DigitalGenius to share her thoughts on scaling customer success teams effectively, leveraging new technologies for e-commerce growth, and the importance of building and maintaining customer success communities.

Kristi Faltorusso is an award-winning Customer Success Executive with over a decade of experience in customer success leadership, building, scaling, and transforming customer success organisations. Besides her role at ClientSuccess, she is also a founder and an advisory board member on several customer success communities, including CS Simple, CS Angel, CS Ladies, and Gain Grow Retain.


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