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Uncover Superior Customer Success!



Welcome to Unexpected Journey! Today we have Kristi Faltorusso, an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade, Kristi has helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi is currently the Chief Customer Officer at ClientSuccess, a leading Customer Success Management solution, where she leads Customer Success, Technical Support, Community and Consulting.

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