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GSD Podcast: Driving Revenue Growth Through CSM with Chad Horenfeldt and Kristi Faltorusso



In this enlightening dialogue, our host Jeff Kushmerek was joined by Chad Horenfeldt and Kristi Faltorusso to discuss the critical aspects of Customer Success Management (CSM). Key takeaways from this episode:


๐Ÿ“ˆ the importance of forecasting in managing renewals

๐Ÿ“ˆ the synergy between sales and CSM

๐Ÿ“ˆ the powerful reminder that a customer health forecast does not necessarily equate to a renewal forecast.


This episode is a must-listen for anyone looking to comprehend the intricacies of CSM and drive revenue growth. Don't forget to subscribe to our channel for more insightful discussions! ๐Ÿ‘

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