Aug 13, 20242 min read
Transform Satisfied Customers into Brand Champions
Imagine if your customers weren't just satisfied, but actively championing your brand. The key to unlocking this level of advocacy?...
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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Aug 13, 20243 min read
Aug 5, 20241 min read
Tailoring Customer Onboarding to Solve Pain Points with Kristi Faltorusso, CCO @ClientSuccess
Todd Kirk and Casey Trujillo are joined by Kristi Faltorusso, the Chief Customer Officer for ClientSuccess. They emphasize the need to...
Jul 31, 20242 min read
Jul 24, 20243 min read
Jul 1, 20243 min read
Jun 28, 20242 min read
Jun 13, 20241 min read
The Hyperengage Podcast: Mastering Customer Success: Expert Insights from CCO at ClientSuccess
Kristi Faltorusso, CCO at ClientSuccess, really hit it home with her advice. Recognizing your true strengths is crucial. 💪 Some of us...
Jun 5, 20243 min read
May 22, 20243 min read
May 8, 20243 min read
Apr 30, 20242 min read
The Customer Success Playbook: Season 2 Episode 14 - Kristi Faltorusso
Introduction: In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client...
Apr 30, 20241 min read
The Data-Driven CCO: Transforming Customer Insights into Strategic Actions
In leading a Customer Success team, you'll find that there's such a thing as too much data. So how do you avoid "paralysis by analysis"?...
Apr 29, 20242 min read
Apr 25, 20244 min read
Apr 24, 20241 min read
Capturing the Definition of Customer Success with Kristi Faltorusso
Kristi Faltorusso discusses her journey from Marketing to Chief Customer Officer, emphasizing celebrating success and navigating the...
Apr 15, 20241 min read
The Customer Success Pro: Customer Success Career Path to the C-Suite with Kristi Faltorusso
Navigating your Customer Success Career with Kristi Faltorusso In this episode of the Customer Success Pro podcast, Anika Zubair...
Apr 10, 20243 min read
Mar 29, 20243 min read
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