LISTEN TO THE LATEST SHE'S SO SUITE PODCAST
IN THIS EPISODE KRISTI AND CATHERINE DISCUSS:
1. Break the "Work Harder" Myth
- Hard work alone isn’t the key to c-suite success. Strategic innovation matters more.
2. Embrace Natural Leadership Traits
- Women possess innate leadership qualities; use them to excel in the corporate world.
3. Integral Customer-Employee Success
- Employee success is vital to ensure customer success. Both are deeply interconnected.
4. International Team Coordination
- Managing a global team of 3,000 involves understanding diverse cultures and collaborating cross-functionally.
5. Scalable Customer Solutions
- Develop solutions that customers can easily self-serve. Prioritize scalability and efficiency.
6. Start Young, Solve Problems
- Early interests in puzzles and Rubik's cubes highlight problem-solving skills. Cultivate these behaviors from a young age.
7. Heel Inner Critic Pressure
- Overcome negative self-talk and inner criticism to advance in your career.
8. Blend Analytical & Creative Skills
- Balance strong analytical skills in math with creativity in writing and storytelling.
9. Create Community Connections
- Foster customer success through community platforms and shared best practices.
10. Leadership Skills Early
- Leadership starts young. Seek roles that let you lead teams and innovate from the start.
Sponsored by: ClientSuccess and WednesdayWomen
Produced by: Manali Bhat
Listen to the She's So Suite Podcast:
Podcast Episode Overview:
Welcome to another inspiring episode of She’s So Suite with your host, Kristi Faltorusso.
Today, we're thrilled to have Catherine Blackmore, the GVP of Oracle Applications Service Excellence, with us. In this episode, Catherine delves into the natural strengths women bring to the c-suite and the importance of nurturing male allies along the journey. She shares her invaluable advice on intentional networking, the significance of mentorship, and the power of personal branding. With a wealth of experience spanning Nestle, Kellogg’s, and now Oracle, Catherine's insights on leadership, overcoming inner critics, and driving innovation are sure to resonate.
Tune in for an episode packed with wisdom, inspiration, and actionable takeaways to elevate your career and leadership journey. Don’t forget to rate, follow, and subscribe on Spotify, Apple Podcasts, and YouTube!
About Catherine Blackmore:
Catherine is a thought leader and innovator in the area of Customer Success, with over 20 years of experience helping a diverse list of clients from small business to Fortune 100 customers.
Catherine has published numerous blogs, eBooks and whitepapers on the structure, programs, and operational framework for Customer Success organizations and is ranked among the Top 7 Women Leaders in Customer Success.
As GVP of Applications Service Excellence, Catherine is responsible for delivering great experiences and ongoing business value to Oracle’s Cloud customers.
Timestamps:
00:00 Drive customer and employee success through connections.
03:45 Leading global application service excellence organization, client-centric.
09:15 Desire for career and leadership, seeking opportunities.
10:25 Innate leadership, strong communication and expertise key.
13:15 Focusing on personal growth within career decisions.
16:51 Embrace opportunities despite feeling overworked or stretched.
22:26 Understanding personal branding, seeking mentors, and success.
25:29 Pride in mentoring future company leaders.
27:26 Large employee resource group supports women's leadership.
32:15 Promotion tied to personal brand, not just effort.
34:07 Women supporting women for professional success.
37:21 Regret for not watching empowering podcasts earlier.
39:51 Constantly challenged with new assignments, inspiring creativity.
43:07 Highlighting amazing women professionals, initiative for diversity.
Comments