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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.


6 hours ago2 min read
Mastering Delegation: The Leadership Superpower - How Delegation Almost Broke Me
Early in my career, delegation nearly broke me. Not because my team wasn’t capable, but because I didn’t know how to delegate properly. I...

6 days ago3 min read
She's So Suite: The Inside Sales Rep turned Co-Founder & CEO of eWebinar ft. Melissa Kwan
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MELISSA DISCUSS: Balancing Career and Relationships Best...
Jan 221 min read
The Ripple: A Wednesday Women Podcast featuring Kristi Faltorusso
Your experience can change lives--whether you're a seasoned pro or new to leadership. Join us as Kristi Faltorusso shares how to overcome...


Jan 213 min read
The Power of Coming Together as a Leadership Team: Why Offsites Matter
As a leader, stepping away from the day-to-day grind can feel like a luxury. But it’s in those moments of reflection and alignment that...

Jan 203 min read
She's So Suite: The Hairstylist turned COO of OnTheClock ft. Nicole Hullihen
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NICOLE DISCUSS: Harness Social Media Connections Leveraging...


Jan 162 min read
The Power of Personalized Recognition: How Understanding Your Team Can Drive Performance
My love language is Words of Affirmation. Praise and recognition motivate me and make me feel appreciated. A simple acknowledgment of my...

Jan 153 min read
She's So Suite: The Lawyer turned Co-Founder of Goldhue ft. Tara Goldman
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND TARA DISCUSS: Face-to-Face Interactions Matter Direct in-person...

Jan 131 min read
Kristi Faltorusso Recognized as a Top 300 Woman in SaaS by SalesIntel.io
I’m beyond honored to share that I’ve been included in the 300 Women Making An Impact in SaaS list! This recognition feels especially...

Jan 123 min read
She's So Suite: An Entrepreneur from the Start ft. Giuliana Corbo, CEO of Nearsure
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND GIULIANA DISCUSS: Embrace Failure for Growth Failure is a valuable...

Jan 122 min read
The Journey: #001 The Goal Keeper
Happy New Year! When I was a Customer Success leader early in my career, I vividly remember the day I received my annual goals from the...


Jan 113 min read
Work-Life Balance: A Myth Worth Letting Go
For years, we’ve been sold the idea of work-life balance. It’s a phrase that gets tossed around in professional circles, self-help books,...
Jan 111 min read
Friday Feelings Podcast: Silencing the Voice of Doubt - Overcoming Imposter Syndrome
Imposter syndrome—an all-too-common experience—leaves even the most accomplished individuals doubting their abilities and questioning...
Jan 71 min read
Chronicles of Failure: Episode 6 Kristi Faltorusso
Asking for what you've earned, sounds so simple, but a lot of us struggle to do just that. If you find it hard to articulate your value,...


Nov 20, 20241 min read
Productea: 84: Kristi Faltorusso - Aligning Customer Success and Product Management
Kristi Faltorusso, a CS executive and coach, joins me in this high-energy conversation about customer success-assisted onboarding,...

Nov 20, 20243 min read
She's So Suite: The Marine Biologist turned President of Mosaicx ft. Rebecca Jones
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND REBECCA DISCUSS: 1. Believe in Yourself It's crucial to have...

Nov 20, 20245 min read
She's So Suite: The Teacher turned CCO of Trustwell ft. Maria Burch
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MARIA DISCUSS: Mental Wandering Insights Mind's wandering is...


Nov 18, 20242 min read
From “Excuses” to Impact: How CS Leaders Can Transform Churn Insights into Actionable Strategies
Raise your hand if you’ve ever been told your data-backed churn insights sound like “excuses.” 🙋 Yeah, same. Here’s the frustrating...


Nov 5, 20241 min read
No Hold Time: Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (ClientSuccess)
Don't be afraid to share your "secret sauce." The way you raise up yourself, your organization, and everyone around you is through...

Oct 29, 20244 min read
She's So Suite: The Musician turned Chief Human Resource Officer of Gong ft. Sunaina Lobo
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SUNAIAN DISCUSS: Visibility in Leadership Matters : The phrase...

Oct 29, 20243 min read
She's So Suite: The Teacher turned Chief People Officer at Axonius ft. Nurit Shiber
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NURIT DISCUSS: 1. Program for High School Early Entrepreneurship:...
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