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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
The Journey: #33 Flip the Risk
I remember my first CSM role when the business really started to scale. Suddenly, “risk” became the centerpiece of every conversation. At...
Aug 172 min read
The Journey: #32 The Missing Mindreader
For as long as I can remember, I’ve been ambitious. Every job I’ve ever had came with a built-in, personal side project: designing the...
Aug 103 min read
Your Past Doesn't Dictate Your Future
I used to believe success came from privilege. I was wrong. For most of my life, I let my upbringing, my education, my wealth, or lack of...
Jul 122 min read
Fear of Failure is Holding You Back
The greatest risk I ever took, was trying to play it safe. The greatest success I ever saw, was when I stopped. Over the past 13 years,...
Jul 91 min read
The Journey: #23 All Systems Go
When I started my career as a CSM, everything felt manageable. I had a book of business, a list of clear priorities, a schedule that I...
Jun 83 min read
She's So Suite: The Marine Biologist turned Founder of The Sales-Led GTM Agency ft. Leslie Venetz
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LESLIE DISCUSS: Redefining Success and Self-Worth True worth isn’t...
Jun 74 min read
She's So Suite:The Paleoethnobotanist turned Founder & CEO at Hyphenate ft. Debra Senra
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND DEBRA DISCUSS: 1. Embrace Custom Solutions Building tech that...
May 223 min read
She's So Suite: The Ballerina turned Founder and CEO at The Fairy Job Mom ft. Alexis Scott
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND ALEXIS DISCUSS: 1. Career Reinvention & Taking Risks A central...
May 224 min read
The Journey: #19 The Difficult Departure
When I joined this particular company a few years ago, there wasn’t much in place. No team, no structure, no clear strategy. Just a blank...
May 112 min read
The Journey: #18 Status Quo Syndrome
Over the years, I’ve learned what questions to ask during the interview process to set myself up for success. I got clear on what I...
May 53 min read
Your Career is Your Responsibility: How to Advocate for Growth Without Sounding Entitled
For the first few years of my career, I thought I was doing everything right. I worked hard. I delivered results. I kept my head down and...
May 12 min read
She's So Suite: The Journalism turned Sales Manager at Dreamdata ft. Laura Erdem
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LAURA DISCUSS: Financial Security Enables Risk-Taking Building...
Apr 273 min read
She's So Suite: The Veterinarian turned CCO at SAI360 ft. Paula Sobb
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND PAULA DISCUSS: Career Journeys are Not Linear Both Kristi and...
Apr 274 min read
She's So Suite: The Astronomer turned CEO at Virtual Field ft. Rachel Krug
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND RACHEL DISCUSS: Career Paths Aren’t Linear—And That’s Okay:...
Apr 274 min read
The Journey: #17 The Land Grab
One of the quiet games happening inside every growing company is the "land grab." Leaders fight to take over more teams. More revenue....
Apr 272 min read
The Journey: #16 Swing and a Miss
There’s a first time for everything. I’ll never forget my first board meeting as a new VP when I was presented with my first-ever...
Apr 202 min read
The Journey: #15 Unseen, Unsaid, Unknown
I used to think I was that manager—the one everyone trusted. The cool boss. Like how Regina George's mom thought she was the "Cool Mom"....
Apr 133 min read
How to Land a Job in Customer Success - ft. 3 Customer Success Experts!
How to Land a Job in Customer Success - ft. 3 Customer Success Experts! Discover how to get a job in customer success and secure coveted...
Apr 111 min read
Stop Canceling Your 1:1s – Your Team Deserves Better
Let’s cut to the chase: If you’re regularly canceling 1:1 meetings with your team, you’re sending the wrong message—loud and clear. These...
Apr 112 min read
Rebels of SaaS: A Rebels Guide to Navigating Networking Red Flags in B2B SaaS
In this episode, we dive into the world of tech networking with special guest Kristi Faltorusso, Chief Customer Officer of ClientSuccess....
Apr 101 min read
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