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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
The Journey: 19 The Difficult Departure
When I joined this particular company a few years ago, there wasn’t much in place. No team, no structure, no clear strategy. Just a blank...
May 112 min read
The Journey: 18 Status Quo Syndrome
Over the years, I’ve learned what questions to ask during the interview process to set myself up for success. I got clear on what I...
May 53 min read
Your Career is Your Responsibility: How to Advocate for Growth Without Sounding Entitled
For the first few years of my career, I thought I was doing everything right. I worked hard. I delivered results. I kept my head down and...
May 12 min read
She's So Suite: The Journalism turned Sales Manager at Dreamdata ft. Laura Erdem
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LAURA DISCUSS: Financial Security Enables Risk-Taking Building...
Apr 273 min read
She's So Suite: The Veterinarian turned CCO at SAI360 ft. Paula Sobb
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND PAULA DISCUSS: Career Journeys are Not Linear Both Kristi and...
Apr 274 min read
She's So Suite: The Astronomer turned CEO at Virtual Field ft. Rachel Krug
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND RACHEL DISCUSS: Career Paths Aren’t Linear—And That’s Okay:...
Apr 274 min read
The Journey: 17 The Land Grab
One of the quiet games happening inside every growing company is the "land grab." Leaders fight to take over more teams. More revenue....
Apr 272 min read
The Journey: 16 Swing and a Miss
There’s a first time for everything. I’ll never forget my first board meeting as a new VP when I was presented with my first-ever...
Apr 202 min read
The Journey: 15 Unseen, Unsaid, Unknown
I used to think I was that manager—the one everyone trusted. The cool boss. Like how Regina George's mom thought she was the "Cool Mom"....
Apr 133 min read
How to Land a Job in Customer Success - ft. 3 Customer Success Experts!
How to Land a Job in Customer Success - ft. 3 Customer Success Experts! Discover how to get a job in customer success and secure coveted...
Apr 111 min read
Stop Canceling Your 1:1s – Your Team Deserves Better
Let’s cut to the chase: If you’re regularly canceling 1:1 meetings with your team, you’re sending the wrong message—loud and clear. These...
Apr 112 min read
Rebels of SaaS: A Rebels Guide to Navigating Networking Red Flags in B2B SaaS
In this episode, we dive into the world of tech networking with special guest Kristi Faltorusso, Chief Customer Officer of ClientSuccess....
Apr 101 min read
How I Stopped Letting My Week Lead Me (And Took Back Control With Intention)
For years, I let my calendar — and my inbox — dictate my priorities. Back-to-back meetings. Constant pings. A never-ending to-do list. I...
Apr 82 min read
She's So Suite: The Spy turned CEO & Founder of Avenue Talent Partners ft. Amy Volas
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND AMY DISCUSS: Power of Communication : Effective communication is...
Mar 163 min read
She's So Suite: The Pilot turned Product Lead Growth Expert ft. Leah Tharin
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LEAH DISCUSS: Embrace Career Changes Leah's unexpected journey...
Mar 163 min read
The Journey: #011 The Next 90 Days
When I stepped into my role as a new VP of Customer Success, the welcome was overwhelming—in the best way possible. My inbox flooded...
Mar 164 min read
The Journey: #010 The Promotion Paradox
Let’s rewind a bit—before I was deep in the trenches of Customer Success, I started my career in Marketing at an agency. When I first...
Mar 92 min read
She's So Suite: The Social Worker Turned VP at Agility PR Solutions ft. Pragya Dubey
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND PRAGYA DISCUSS: 1. Importance of Perseverance Success demands...
Feb 233 min read
The Journey: #007 Uncommon Sense
When something has been obvious to you for years, it’s easy to assume it’s common sense to everyone else. But that assumption? It’s a...
Feb 163 min read
The Ops Drop S1E5: Customer Success Ops - The Best Playbook is No Playbook Featuring Kristi Faltorusso
In this episode, we sit down with Kristi Faltorusso, a seasoned Customer Success leader and Chief Customer Officer at ClientSuccess, to...
Feb 111 min read
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