Coaching is one of the hardest parts of leadership and I learned that the hard way. When I first moved from being an individual contributor to a leader, I thought coaching meant carrying my team. I believed my job was to have every answer, jump in at every sign of trouble, solve every problem, and of course, do it all faster and better. At least that was the story I was telling myself. In reality, all I did was exhaust myself and unintentionally signal to my team that I did n

There’s a certain type of manager you meet early in your career who teaches you something important, not through their brilliance, but through their absence of it. In my first SaaS role, over five and a half years, I cycled through a handful of managers. All different. All memorable for different reasons. But one sticks out because she was genuinely lovely, warm, positive, thoughtful, the kind of leader who asked how your weekend was and actually cared about the answer. She w

Lately, I’ve been thinking about timing, not the “trust the universe” kind, but the real-world timing inside startups and scaleups that determines whether you move forward or stall out. After 13 years in SaaS, I’ve seen a consistent pattern: Companies rarely suffer because they make the wrong move. They suffer because they make the right move far too late. You see this everywhere: Waiting to hire Waiting to fire Waiting to buy the technology Waiting to invest in onboarding, e

Some of you may not know this, but my daughter Adriana is actually my stepdaughter. When Anthony and I got together, she was just three years old. She only knows life with me and Anthony… and then with her mother. In our house, we’ve never used the word step. She is my daughter, and I am a mother. Period. But in the beginning, it was hard. Really hard. I was trying to find my place, what was appropriate, what wasn’t, how to show up as a parent without overstepping. I wanted t

Early in my Customer Success career, I made a huge mistake. I thought forecasting was just another way to “surprise and delight.” My...

In 2009, I was a mid-20-something marketer just trying to figure it all out. I was using a software platform that helped manage my...

We often blur the lines between leadership and mentorship, but here’s the truth: just because you are someone’s leader does not mean you...

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND DEB DISCUSS: 1. Career Paths Are Rarely Straightforward Deb’s...

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MELANIE DISCUSS: 1. Embracing the Unpredictable Career Path...

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND TALYA DISCUSS: 1. You Don’t Need a Perfect Plan Some of the...

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LESLIE DISCUSS: 1.Owning Your Own Business =/= Work-Life Balance...

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND KAREN DISCUSS: Success Is a Personal Definition Karen emphasized...

Customer Success has always been about helping customers realize value: understand the use cases, configure the solution, drive adoption,...

I remember my first CSM role when the business really started to scale. Suddenly, “risk” became the centerpiece of every conversation. At...

For as long as I can remember, I’ve been ambitious. Every job I’ve ever had came with a built-in, personal side project: designing the...

I used to believe success came from privilege. I was wrong. For most of my life, I let my upbringing, my education, my wealth, or lack of...

The greatest risk I ever took, was trying to play it safe. The greatest success I ever saw, was when I stopped. Over the past 13 years,...

When I started my career as a CSM, everything felt manageable. I had a book of business, a list of clear priorities, a schedule that I...

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LESLIE DISCUSS: Redefining Success and Self-Worth True worth isn’t...

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND DEBRA DISCUSS: 1. Embrace Custom Solutions Building tech that...