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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Market Impact Insights Podcast: Customer Success Isn't Optional - Kristi Faltorusso
ClientSuccess Chief Customer Officer Kristi Faltorusso admits a question that most customer success professionals can't answer: "How is...
16 hours ago1 min read
She's So Suite: The Marine Biologist turned Founder of The Sales-Led GTM Agency ft. Leslie Venetz
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LESLIE DISCUSS: Redefining Success and Self-Worth True worth isn’t...
Jun 74 min read
Now At Night: The Fun Side of Customer Success with Kristi Faltorusso
Read the episode summary: In this episode, we sit down with the legendary Kristi Faltorusso Customer Success powerhouse, startup...
Jun 41 min read
She's So Suite:The Paleoethnobotanist turned Founder & CEO at Hyphenate ft. Debra Senra
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND DEBRA DISCUSS: 1. Embrace Custom Solutions Building tech that...
May 223 min read
She's So Suite: The Ballerina turned Founder and CEO at The Fairy Job Mom ft. Alexis Scott
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND ALEXIS DISCUSS: 1. Career Reinvention & Taking Risks A central...
May 224 min read
Grow Your B2B SaaS Podcast: The CS Playbook: How to Scale Retention & Growth in B2B SaaS
In the first episode of season 6 of the Grow Your B2B SaaS podcast, we discuss how customer success helps B2B SaaS companies grow by...
May 131 min read
She's So Suite: The Journalism turned Sales Manager at Dreamdata ft. Laura Erdem
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LAURA DISCUSS: Financial Security Enables Risk-Taking Building...
Apr 273 min read
She's So Suite: The Veterinarian turned CCO at SAI360 ft. Paula Sobb
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND PAULA DISCUSS: Career Journeys are Not Linear Both Kristi and...
Apr 274 min read
She's So Suite: The Astronomer turned CEO at Virtual Field ft. Rachel Krug
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND RACHEL DISCUSS: Career Paths Aren’t Linear—And That’s Okay:...
Apr 274 min read
Rebels of SaaS: A Rebels Guide to Navigating Networking Red Flags in B2B SaaS
In this episode, we dive into the world of tech networking with special guest Kristi Faltorusso, Chief Customer Officer of ClientSuccess....
Apr 101 min read
She's So Suite: The Spy turned CEO & Founder of Avenue Talent Partners ft. Amy Volas
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND AMY DISCUSS: Power of Communication : Effective communication is...
Mar 163 min read
She's So Suite: The Pilot turned Product Lead Growth Expert ft. Leah Tharin
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LEAH DISCUSS: Embrace Career Changes Leah's unexpected journey...
Mar 163 min read
She's So Suite: The Social Worker Turned VP at Agility PR Solutions ft. Pragya Dubey
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND PRAGYA DISCUSS: 1. Importance of Perseverance Success demands...
Feb 233 min read
She's So Suite: The Inside Sales Rep turned Co-Founder & CEO of eWebinar ft. Melissa Kwan
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MELISSA DISCUSS: Balancing Career and Relationships Best...
Feb 23 min read
The Modern Customer with Blake Morgan: Proactive Strategies for Customer Success: Personalization, Relationships, and AI Featuring Kristi Faltorusso
This week on The Modern Customer Podcast, Kristi Faltorusso, Chief Customer Officer at ClientSuccess, joins me to discuss how she’s...
Jan 281 min read
The Ripple: A Wednesday Women Podcast featuring Kristi Faltorusso
Your experience can change lives--whether you're a seasoned pro or new to leadership. Join us as Kristi Faltorusso shares how to overcome...
Jan 221 min read
Your Customer, Your Success: Episode #7 New Year, New Success - Customer Success Strategy
In this episode of Your Customer, Your Success, host Gary Marra sits down with Kristi Faltorusso, Chief Customer Officer at ClientSuccess...
Jan 211 min read
She's So Suite: The Hairstylist turned COO of OnTheClock ft. Nicole Hullihen
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NICOLE DISCUSS: Harness Social Media Connections Leveraging...
Jan 203 min read
She's So Suite: The Lawyer turned Co-Founder of Goldhue ft. Tara Goldman
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND TARA DISCUSS: Face-to-Face Interactions Matter Direct in-person...
Jan 153 min read
She's So Suite: An Entrepreneur from the Start ft. Giuliana Corbo, CEO of Nearsure
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND GIULIANA DISCUSS: Embrace Failure for Growth Failure is a valuable...
Jan 123 min read
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