Insights | Kristi Faltorusso

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Dec 20, 20231 min read

ClientSuccess 2021 State of Customer Success

Dec 20, 20231 min read

Moving to a Partnership Kickoff Framework

Dec 20, 20231 min read

Rethinking Your Kickoffs With The Partnership Kickoff Model

Dec 20, 20231 min read

So who's in charge of churn? Not the customer success team!

Dec 20, 20231 min read

Transformation Management for Customer Success in the Fleet Industry

Dec 20, 20231 min read

CX Sells Podcast - Evolution of the CS Profession and the CSM Role in 2021

Dec 20, 20231 min read

Getting Through the COVID-19 Pandemic Successfully

Dec 20, 20231 min read

Reactive CS to Proactive CS

Dec 20, 20231 min read

Evolution of CS in a World of CX

Dec 20, 20231 min read

Moments of truth: Implementing a CS Lead Framework for Customer Communications

Dec 20, 20231 min read

Designing a Voice of Customer Program to Power Your Future

Nov 1, 20231 min read

Anatomy of a High-Performing Health Score for Your Customer Success Team

Nov 1, 20231 min read

How to Design Your Customer Journey for Your Customer Success Program

Jul 19, 20233 min read

How to Nail Your Customer Success Manager Interview

Jun 20, 20232 min read

Smooth Sailing: The Importance of Managing Account Transitions in Customer Success

Jun 20, 20232 min read

Why CSMs Must Pay Attention and Address Clear Warning Signs

Jun 20, 20232 min read

Customer Success: Your Next Career Move for Unparalleled Satisfaction and Success

Jun 17, 20232 min read

Take Credit for Your Impact or Someone Else Will

Jun 17, 20232 min read

Stop Letting Your Sales Team Define Your ICP: CS Leaders It's Time to Lean In

Jun 17, 20232 min read

CS Insights

ClientSuccess 2021 State of Customer Success

Moving to a Partnership Kickoff Framework

Rethinking Your Kickoffs With The Partnership Kickoff Model

So who's in charge of churn? Not the customer success team!

Transformation Management for Customer Success in the Fleet Industry

CX Sells Podcast - Evolution of the CS Profession and the CSM Role in 2021

Getting Through the COVID-19 Pandemic Successfully

Reactive CS to Proactive CS

Evolution of CS in a World of CX

Moments of truth: Implementing a CS Lead Framework for Customer Communications

Designing a Voice of Customer Program to Power Your Future

Anatomy of a High-Performing Health Score for Your Customer Success Team

How to Design Your Customer Journey for Your Customer Success Program

How to Nail Your Customer Success Manager Interview

Smooth Sailing: The Importance of Managing Account Transitions in Customer Success

Why CSMs Must Pay Attention and Address Clear Warning Signs

Customer Success: Your Next Career Move for Unparalleled Satisfaction and Success

Take Credit for Your Impact or Someone Else Will

Stop Letting Your Sales Team Define Your ICP: CS Leaders It's Time to Lean In

Your Customers Are On PTO, Now What?: How to Get Ahead of Your December Renewals

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