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Rethinking Your Kickoffs With The Partnership Kickoff Model



In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS Influencers 2020. Kristi is a seasoned CS leader and has transformed the CS function at high-growth, B2B SaaS companies like IntelliShift and BetterCloud. In this episode, we talk to Kristi about her kickoff model. She covers the following topics:

- Complexities with implementations that include a hardware component

- What got her thinking about the Partnership Kickoff Model

- What the Partnership Kickoff Model is about

- Managing expectations with executive stakeholders of an implementation project … and more.

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