ClientSuccess 2021 State of Customer Success

Thanks to everyone from the customer success community who took time to provide input on the state of the industry. We gathered some amazing insights around areas like:

Where do Customer Success Professionals spend most of their time?

What does a typical book of business look like?

What are the average salaries for a Manager, Director, or VP of Customer Success?

How often are CS Teams communicating with their clients?

What tools are they using?

What are the key performance indicators used by most CS teams?

Join Dave Blake, CEO of ClientSuccess, and Kristi Faltorusso, VP of Customer Success at ClientSuccess, as they walk through the data and share key insights on how CS teams have changes over the past year.