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Anatomy of a High-Performing Health Score for Your Customer Success Team

Updated: Dec 20, 2023

Designing a Customer Health Score might be one of the most important and daunting exercises for a Customer Success Leader. Often times they are too simple or too complex and teams don’t know how to take action effectively. In this webinar, Kristi Faltorusso, VP of Customer Success at ClientSuccess, walks through the elements most critical to defining your customer health score and how to take action and intervene effectively.


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