top of page
CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Finding Your Voice
In this episode, I talk with Kristi about her fascinating journey. We had a blast hanging out and discussing everything from footwear to...
Dec 20, 20231 min read
Automation in a High Engagement Model
In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Kristi Faltorusso, VP of Customer...
Dec 20, 20231 min read
Tips and Frameworks to Structuring Your Customer Success Team
Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success...
Dec 20, 20231 min read
Customer Success: The Ambassadors of Change Management
Customer Success is not just an exit survey or ensuring that messaging is getting through. Kristi Faltorusso, Vice President of Customer...
Dec 20, 20231 min read
10 Common Churn Reasons
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes...
Dec 20, 20231 min read
Real Housewives of Customer Success (With Vice President of Customer Success at IntelliShift, Kristi Faltorusso)
Kristi Faltorusso is VP Customer Success at Intellishift and one of the most prolific Customer Success leaders in the industry. On...
Dec 20, 20231 min read
How to Narrow the Gender Pay Gap During Hiring Process
Today I'm talking to the one and only - Kristi Faltorusso. She has been an absolute star in 2020. Kristi is a Vice President of Customer...
Dec 20, 20231 min read
Navigating the COVID-19 Pandemic Successfully
Kristi Faltorusso, VP - Customer Success, IntelliShift, speaks at SparrowCast on the best ways to get through the COVID-19 pandemic...
Dec 20, 20231 min read
5 Steps to an Effective Customer Success Interview Process
5 Steps to an Effective Customer Success Interview Process The week on The GTM Kickback, we sit down with one of the most influential...
Dec 20, 20231 min read
CX Sells Podcast: The Evolution of CS
This week on CX Sells Podcast Season 2, we are joined by Kristi Faltorusso, Top 25 Customer Success Influencer and the VP of Customer...
Dec 20, 20231 min read
Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come...
Dec 20, 20231 min read
Switching From Reactive to Proactive CS
In this episode, our host Anika Zubair chats with the inspiring Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching...
Dec 20, 20231 min read
Employee Success us Customer Success, with Kristi Faltorusso
In this episode of CSM secrets, we speak with Krisi Faltorusso who is the Vice president of customer success at ClientSuccess and is also...
Dec 20, 20231 min read
What To Do When Mergers and Acquisitions Take Place
Tens of thousands of companies engage in mergers and acquisitions every year. The effects of merger and acquisition (M&A) on your...
Dec 20, 20231 min read
How to Transform Customer Success to Drive Retention
On this episode of the Scaleup Valley podcast, Mike Dias speaks with Kristi Faltorusso, VP of Customer Success at Client Success Key...
Dec 20, 20231 min read
Do You Have Doubts About Customer Success
Do you have doubts about customer success? Learn with our guests from Bizzabo and BetterCloud and clear all your doubts. - Host: Ryan...
Dec 20, 20231 min read
Rethinking Your Kickoffs With The Partnership Kickoff Model
In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS Influencers 2020....
Dec 20, 20231 min read
So who's in charge of churn? Not the customer success team!
Hear from Kristi Faltorusso, VP of Customer Success at IntelliShift, about how the team at IntelliShift runs churn analysis and...
Dec 20, 20231 min read
Transformation Management for Customer Success in the Fleet Industry
Precursive CEO, Jonathan Corrie is in conversation with Kristi Faltorusso, VP Customer Success - Intellishift. They discuss...
Dec 20, 20231 min read
CX Sells Podcast - Evolution of the CS Profession and the CSM Role in 2021
This week on CX Sells Podcast Season 2, we are joined by Kristi Faltorusso, Top 25 Customer Success Influencer and the VP of Customer...
Dec 20, 20231 min read
bottom of page