How to Transform Customer Success to Drive Retention

On this episode of the Scaleup Valley podcast, Mike Dias speaks with Kristi Faltorusso, VP of Customer Success at Client Success Key takeaways:

- Focusing on the retention engine to serve the right customers

- Grouping your customers according to potential and growth, not only by size or sales

- Democratization of data: everyone needs to be able to access and understand the status of the company