How to Transform Customer Success to Drive Retention

Dec 20, 2023
1 min read

https://www.youtube.com/watch?v=166l53l631s

On this episode of the Scaleup Valley podcast, Mike Dias speaks with Kristi Faltorusso, VP of Customer Success at Client Success Key takeaways:

- Focusing on the retention engine to serve the right customers

- Grouping your customers according to potential and growth, not only by size or sales

- Democratization of data: everyone needs to be able to access and understand the status of the company

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