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CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Finding Your Voice

In this episode, I talk with Kristi about her fascinating journey. We had a blast hanging out and discussing everything from footwear to...

Automation in a High Engagement Model

In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Kristi Faltorusso, VP of Customer...

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