Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss creating the proper leverage ratios for CSMs. Seems to be every company is still trying to figure out their magical number of customers any one CSM can manage and the truth is, this is specific to every single business. Join Kristi as she breaks down all of the criteria you should consider when coming up with your perfect model.
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