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After the Close

The deal closing was never the hard part. This is what happens next.

Thoughtful insights and honest perspectives on Customer Success and leadership, focused on the work that happens after the deal is done.

This is where I talk about the stuff that doesn't make it into the deck. Real stories, hard-earned lessons, and the parts of Customer Success and leadership nobody puts on a slide.

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If you're a CSM, a CS leader, or an exec trying to figure out what happens after the signature, you're in the right place. Adoption, retention, team leadership, driving impact. Let's get into it.

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Kristi Faltorusso
Aug 13, 20242 min read
Article

Transform Satisfied Customers into Brand Champions

Imagine if your customers weren't just satisfied, but actively championing your brand. The key to unlocking this level of advocacy? Asking. So often Customer Success Managers are working with customers who are getting a ton of value, seeing business impact and really value the partnership. But when we engage with these customers we aren't asking them to behave as advocates. We see this everyday . . . Marketing needs case studies. Sales needs references. Product needs fee

 
 
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