top of page
logo horizontal white.png
NCP_2202.jpg

After the Close

The deal closing was never the hard part. This is what happens next.

Thoughtful insights and honest perspectives on Customer Success and leadership, focused on the work that happens after the deal is done.

This is where I talk about the stuff that doesn't make it into the deck. Real stories, hard-earned lessons, and the parts of Customer Success and leadership nobody puts on a slide.

​

If you're a CSM, a CS leader, or an exec trying to figure out what happens after the signature, you're in the right place. Adoption, retention, team leadership, driving impact. Let's get into it.

All Posts

Kristi Faltorusso
Dec 3, 20242 min read
Article

Take Control of Your Career: Why Self-Advocacy Is Your Secret Weapon

🚨 PSA: No One Is Going to Advocate for Your Career Like You Will 🚨 Here’s the cold, hard truth: No one—not your peers, not your manager, not the company leadership—is sitting around thinking about how hard you’re working or the amazing impact you’re making. It’s not because they don’t care. It’s because they’re busy. If you want to take control of your career trajectory, you have to start advocating for yourself—early and often. This isn’t about being a braggart or grabbing

 
 
891112
Kristi F_0230.jpg

Follow On Social

Stay inspired and connected. Follow along for insights, real talk, and behind-the-scenes moments from my work in Customer Success and leadership.

LinkedIn

TikTok

Instagram

YouTube

IMG_4040.PNG
bottom of page