Aug 21, 20251 min readKristi Faltorusso Named a Top 10 Customer Success Thought Leaders to Follow by Retention Seekers
Aug 5, 20252 min readContext is a Strategy: How Smart CS Teams Use Headwinds and TailwindsTwo of the most powerful things to report on as a Customer Success Leader? Headwinds. Tailwinds. If you're not talking about them, you're...
Jul 18, 20253 min readCompensation Is Strategy: Why Your CS Comp Plan Might Be Sending the Wrong Message
Jun 30, 20251 min readMarket Impact Insights Podcast: Customer Success Isn't Optional - Kristi FaltorussoClientSuccess Chief Customer Officer Kristi Faltorusso admits a question that most customer success professionals can't answer: "How is...
