Insights | Kristi Faltorusso

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Jul 223 min read

The Journey: #29 The Research Edge

Jul 183 min read

Compensation Is Strategy: Why Your CS Comp Plan Might Be Sending the Wrong Message

Jul 172 min read

The Silent Silo Killing Customer Value: Services

Jul 143 min read

The Journey: #28 Personalized ≠ Customized

Jul 122 min read

Your Past Doesn't Dictate Your Future

Jul 91 min read

Fear of Failure is Holding You Back

Jul 81 min read

The CEO won't make or break your success quite like this leader ...

Jul 63 min read

The Journey: #27 The CSM Success Code

Jun 302 min read

The Journey: #26 Face Time Matters

Jun 301 min read

Market Impact Insights Podcast: Customer Success Isn't Optional - Kristi Faltorusso

ClientSuccess Chief Customer Officer Kristi Faltorusso admits a question that most customer success professionals can't answer: "How is...

Jun 223 min read

The Journey: #25 $2M, Ain't It

Jun 152 min read

The Journey: #24 So Long, Scaries

Jun 83 min read

The Journey: #23 All Systems Go

Jun 74 min read

She's So Suite: The Marine Biologist turned Founder of The Sales-Led GTM Agency ft. Leslie Venetz

Jun 42 min read

When Playbooks Hurt More Than They Help: A Cautionary Tale from a CS Leader

Jun 41 min read

Now At Night: The Fun Side of Customer Success with Kristi Faltorusso

Read the episode summary: In this episode, we sit down with the legendary Kristi Faltorusso Customer Success powerhouse, startup...

May 312 min read

The Journey: #22 Rev Rec Needed

May 262 min read

The Journey: #21 The Early Arrival

May 223 min read

She's So Suite:The Paleoethnobotanist turned Founder & CEO at Hyphenate ft. Debra Senra

May 224 min read