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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Deploying a Customer Success Management Platform the Right Way
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best way to build, deploy and drive...
Dec 20, 20231 min read
Designing a Success Probability Score to Predict Customer Success
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through how to design and deploy a Success Probability...
Dec 20, 20231 min read
Designing an Effective Product Feedback Loop to Drive Innovation for Customers
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she talks through her approach to capturing and leveraging customer...
Dec 20, 20231 min read
CSM Mastermind: Understanding and Defining Customer Business Outcomes
During this live online event, we asked three Customer Success pros to discuss how to better understand and define customer business...
Dec 20, 20231 min read
Don't Just Sit At The Table; It's Time To Flip It - Kristi Faltorusso CCO
Kristi Faltorusso (Chief Customer Officer, ClientSuccess) talks about how CS leaders can regain power. Learn more about ClientSuccess and...
Dec 20, 20231 min read
Zooming into the Right Data to Uncover Risk Themes to Tackle Strategically
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she highlights a multitude a ways to identify customer risk and how...
Dec 20, 20231 min read
Internal QBR’s to Support Reflection, Planning and Action to Drive the Right Outcomes
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares her internal QBR framework that allows her team to reflect...
Dec 20, 20231 min read
Creating a Customer Success Board Deck that Tells a Story
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she sets you up with a framework to use in the boardroom to tell your...
Dec 20, 20231 min read
Designing an Audit Process for Your Customers to Maximize Value
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through how to design an audit process your CSMs can...
Dec 20, 20231 min read
New CSM Onboarding - How to Get Your CSM Ramped without a Formal Training Team
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through her approach to onboarding and ramping new CSMs...
Dec 20, 20231 min read
Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she educates you on how to use customer product usage and adoption...
Dec 20, 20231 min read
Launching a Customer Community Before You Think You’re Ready
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she guides you through the early stages of Customer community...
Dec 20, 20231 min read
Designing a Scaled Customer Success Program That All Your Customers Will Benefit From
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best ways to design, launch and iterate on...
Dec 20, 20231 min read
Dec 20, 20230 min read
0:02 / 36:29•IntroKristi Faltorusso, Chief Customer Officer On The Future Of Customer Success | CXChronicles
Hey CX Nation, In this week's episode of The CXChronicles Podcast #169 we welcomed Kristi Faltorusso, Chief Customer Officer at...
Dec 20, 20231 min read
Dec 20, 20230 min read
Executing a Flexible Yet Repeatable Onboarding Framework
We know effective and successful Onboarding supports the long term success of your customers, so we have to focus on enhancing the...
Dec 20, 20231 min read
Managing the Renewal Process from Start to Finish
With so many Customer Success teams taking over and managing the renewal process it is so critical for teams to know how to effectively...
Dec 20, 20231 min read
Designing Leverage Ratios for Your CS Team
Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss creating...
Dec 20, 20231 min read
Using Your NPS Campaign to Power Your Business
Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss the value...
Dec 20, 20231 min read
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