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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Creating a Customer Success Board Deck that Tells a Story
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she sets you up with a framework to use in the boardroom to tell your...
Dec 20, 20231 min read
Designing an Audit Process for Your Customers to Maximize Value
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through how to design an audit process your CSMs can...
Dec 20, 20231 min read
New CSM Onboarding - How to Get Your CSM Ramped without a Formal Training Team
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through her approach to onboarding and ramping new CSMs...
Dec 20, 20231 min read
Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she educates you on how to use customer product usage and adoption...
Dec 20, 20231 min read
Launching a Customer Community Before You Think You’re Ready
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she guides you through the early stages of Customer community...
Dec 20, 20231 min read
Designing a Scaled Customer Success Program That All Your Customers Will Benefit From
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best ways to design, launch and iterate on...
Dec 20, 20231 min read
Dec 20, 20230 min read
Executing a Flexible Yet Repeatable Onboarding Framework
We know effective and successful Onboarding supports the long term success of your customers, so we have to focus on enhancing the...
Dec 20, 20231 min read
Managing the Renewal Process from Start to Finish
With so many Customer Success teams taking over and managing the renewal process it is so critical for teams to know how to effectively...
Dec 20, 20231 min read
Designing Leverage Ratios for Your CS Team
Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss creating...
Dec 20, 20231 min read
Using Your NPS Campaign to Power Your Business
Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss the value...
Dec 20, 20231 min read
Designing Playbooks to Power Your Customer Journey
Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she walks you through the why and how of designing powerful playbooks...
Dec 20, 20231 min read
5 Playbooks Every CS Team Should Develop
Operationalizing your most common customer management plays ensures that the right things are happening at the right time. Join us as we...
Dec 20, 20231 min read
Executing Account Transitions That Excite Customers and Reduce Risk
In this session, Kristi Faltorusso, VP of Customer Success for ClientSuccess, discusses "Executing Account Transitions that Excite...
Dec 20, 20231 min read
Creating a Renewal and Forecasting Model That Works
Managing the renewal with your customer in an effective manner is critical. CSPs need to make sure they manage the process in a way that...
Dec 20, 20231 min read
The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift
High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how...
Dec 20, 20231 min read
Customer Offboarding and Exit Interviews to End on a High Note
Customers will inevitably churn, but how you manage that process and experience will dictate what they say about you and if they will...
Dec 20, 20231 min read
How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend
Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she introduces her Customer Objectives Review (COR) meeting as a new...
Dec 20, 20231 min read
Architecting Your Customer Success Interview Process
Staffing your Customer Success team with the right candidates is critical; if you get this wrong it's not only costing your company a lot...
Dec 20, 20231 min read
Do the Best CS LEaders Start as Front-Line CSMs
Kristi Faltorusso, one of the top influencers in customer success, will share her thoughts and lead a discussion on this topic. She’ll...
Dec 20, 20231 min read
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