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Do the Best CS LEaders Start as Front-Line CSMs

Kristi Faltorusso, one of the top influencers in customer success, will share her thoughts and lead a discussion on this topic. She’ll share how starting her career as a front-line CSM gave her the experience and empathy to lead successful CS teams. We’ll also answer questions like:

- What’s the best way to position yourself to become a customer success executive?

- If you didn’t ‘come up’ through customer success, how do you build the experience/empathy of a front-line CSM so you don’t have blind spots?

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