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After the Close

The deal closing was never the hard part. This is what happens next.

Thoughtful insights and honest perspectives on Customer Success and leadership, focused on the work that happens after the deal is done.

This is where I talk about the stuff that doesn't make it into the deck. Real stories, hard-earned lessons, and the parts of Customer Success and leadership nobody puts on a slide.

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If you're a CSM, a CS leader, or an exec trying to figure out what happens after the signature, you're in the right place. Adoption, retention, team leadership, driving impact. Let's get into it.

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Whispered Hiring Podcast: Failure is Required to be Successful with Kristi Faltorusso

Takeaways for GTM leaders: #1: Build Your LinkedIn Presence Into a Direct Hiring Pipeline That Replaces Recruiters Kristi grew her LinkedIn following to over 57,000 followers, primarily in the CX space, which has become her primary hiring platform. One LinkedIn post generates hundreds of qualified applicants, and her network delivers pre-vetted referrals on demand. This eliminates recruiter dependency for most roles and dramatically reduces hiring risk through trusted recomm

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Stay inspired and connected. Follow along for insights, real talk, and behind-the-scenes moments from my work in Customer Success and leadership.

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