Insights | Kristi Faltorusso

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CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Oct 19, 20253 min read

The Journey: #42 Choose the Right Journey

Oct 16, 20252 min read

Six Years Strong: Celebrating a Journey of Influence in Customer Success

Oct 15, 20253 min read

Where Does All the Time Go? A Candid Look at How CSMs Really Spend Their Day

Oct 14, 20253 min read

Why Context Is the Missing Ingredient in Managing Product Ideas

Oct 13, 20252 min read

The Journey: #41 Who's Who in the Zoo

Oct 13, 20252 min read

Why You Should Spend More Time Studying Renewals

Oct 9, 20252 min read

If Your Team Is Underperforming, It’s On You

Oct 8, 20252 min read

Why Your Weekly Customer Calls Don’t Make You Strategic

Oct 7, 20252 min read

If You Can’t Forecast Retention, You Can’t Lead Customer Success

Oct 6, 20252 min read

The Journey: #40 CAB, PAB, EAB ... Oh My

Sep 28, 20252 min read

The Journey: #39 No One Owner

Sep 28, 20252 min read

The Journey: #38 Silence the Silence

Sep 28, 20252 min read

The Journey: #37 Leadership, Not Mentorship

Sep 8, 20253 min read

She's So Suite: The World Traveler turned Founder & SVP at Certinia ft. Deb Ashton

Sep 8, 20254 min read

She's So Suite: The Recruiter turned CEO at CS Recruiting ft. Charlie Saffro

Sep 8, 20253 min read

She's So Suite: The Artist turned The Founder at The Borden Group ft. Melanie Borden

Sep 8, 20254 min read

She's So Suite: The Fashion Designer turned Founder at Down to a T ft. Talya Heller G

Sep 8, 20253 min read

She's So Suite: The Actress Turned SVP of Marketing at Pavilion ft. Kathleen Booth

Sep 8, 20253 min read

She's So Suite: The Teacher Turned President & CSO at The Engineered Innovation Group ft. Karen Mangia

Sep 7, 20252 min read

The Journey: #36 Planning for Peace

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