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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
ClientSuccess 2021 State of Customer Success
Thanks to everyone from the customer success community who took time to provide input on the state of the industry. We gathered some...
Dec 20, 20231 min read
Moving to a Partnership Kickoff Framework
You only have one opportunity to make a first impression, so make it count. Over the past few years we've observed that many SaaS...
Dec 20, 20231 min read
Reactive CS to Proactive CS
Kristi Faltorusso, VP of Customer Success at ClientSuccess, Founder of CS Real Simple, and Award-Winning Customer Success Executive tells...
Dec 20, 20231 min read
Evolution of CS in a World of CX
Customer success is evolving at the same speed as customer experience. Learn insider tips on this subject with Kristi Faltorusso from...
Dec 20, 20231 min read
Moments of truth: Implementing a CS Lead Framework for Customer Communications
In this Moment of Truth, Kristi Faltorusso from Intellishift talks about a framework that she’s developed to coordinate customer...
Dec 20, 20231 min read
Designing a Voice of Customer Program to Power Your Future
What are you doing with all of the feedback your customers are sharing? Wait, you are not collecting feedback from your customers? Let’s...
Dec 20, 20231 min read
Anatomy of a High-Performing Health Score for Your Customer Success Team
Designing a Customer Health Score might be one of the most important and daunting exercises for a Customer Success Leader. Often times...
Nov 1, 20231 min read
How to Design Your Customer Journey for Your Customer Success Program
Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she discusses "How to Design Your Customer Journey". Whether you...
Nov 1, 20231 min read
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