top of page
CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
The Data-Driven CCO: Transforming Customer Insights into Strategic Actions
In leading a Customer Success team, you'll find that there's such a thing as too much data. So how do you avoid "paralysis by analysis"?...
Apr 30, 20241 min read
The Power of Being Easy to Work With in Customer Success: A Collaborative Approach to Success
In the world of Customer Success, there's a quality that often goes overlooked but can make a world of difference: being easy to work...
Apr 30, 20243 min read
The Marathon of Customer Success: Lessons Learned from Training Runs
As I wrapped up my final 12-mile training run before a series of upcoming half marathons in May, I couldn't help but draw parallels between
Apr 29, 20242 min read
Capturing the Definition of Customer Success with Kristi Faltorusso
Kristi Faltorusso discusses her journey from Marketing to Chief Customer Officer, emphasizing celebrating success and navigating the...
Apr 24, 20241 min read
The Customer Success Pro: Customer Success Career Path to the C-Suite with Kristi Faltorusso
Navigating your Customer Success Career with Kristi Faltorusso In this episode of the Customer Success Pro podcast, Anika Zubair...
Apr 15, 20241 min read
Lifetime Value: Common Misconceptions of Customer Success
We in Customer Success spend a good deal of time talking about what it is that we do (almost anything, depending). But there is an art to...
Mar 26, 20241 min read
Unleashing the Power of AI in Customer Success: A Comprehensive Breakdown
In the rapidly evolving landscape of customer success, the integration of Artificial Intelligence (AI) has become a paramount...
Mar 11, 20242 min read
CS Leadership Bootcamp - Q1 2024: Designing a Content Strategy to Help Customers Succeed
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to design a content strategy to...
Mar 7, 20241 min read
Anatomy of a High-Performing Health Score for Your Customer Success Team
Designing a Customer Health Score might be one of the most important and daunting exercises for a Customer Success Leader. Often times...
Nov 1, 20231 min read
bottom of page