Expectations of a Top Performing CSM

If you're a CSM you might be struggling to understand what's expected of you by your manager and your business. I've devised a list of 20 expectations of top performing Customer Success Managers and share this in the video. I help you understand what managers might be looking for and how your performance might be measured. At the end of the day we all have room to improve as professionals so this list is also a helpful way for you to access your strengths and weaknesses.