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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
The future of CX Is contextual: AI is the new standard
Every year tons of brands rush to release their industry trend reports, and while I save most and read some, I do so with a mix of excitement and skepticism. Let’s face it, some feel completely out of touch. I literally sit there wondering who fills out these surveys. And then there are some who feel aspirational. Like yes, in some alternate universe with unlimited budget and resources that could possibly be a reality. And then there are the few that hit so painfully close to
5 days ago5 min read
The Modern Customer with Blake Morgan: Proactive Strategies for Customer Success: Personalization, Relationships, and AI Featuring Kristi Faltorusso
This week on The Modern Customer Podcast, Kristi Faltorusso, Chief Customer Officer at ClientSuccess, joins me to discuss how she’s...
Jan 281 min read
🔮 The Future of Customer Success in 2025: My Prediction
We may not have a crystal ball, but we do have something even better—an incredible community of smart, insightful voices in Customer...
Jan 171 min read
Why Most Companies Aren't Ready for AI—and What to Do About It
When it comes to AI, most companies aren’t as ready as they think. The problem isn’t the technology; it’s something far more fundamental:...
Jan 92 min read
Master AI in Customer Success: The 5 Pillars You Need Now
In this transformative presentation from the 2024 ClientSuccess CS100 Summit, Kristi Faltorusso shares the 5 Pillars of AI for Customer...
Nov 20, 20241 min read
Unleashing the Power of AI in Customer Success: A Comprehensive Breakdown
In the rapidly evolving landscape of customer success, the integration of Artificial Intelligence (AI) has become a paramount...
Mar 11, 20242 min read
ChurnFM: A Pivotal Moment for Customer Success - AI, Efficiency and Innovation
Here's what you'll gain from this episode: 🌥️ Learn the differences between Cloud vs On-Prem customer success strategies. 🤖 Discover...
Feb 2, 20241 min read
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