Insights | Kristi Faltorusso

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Feb 233 min read

The Journey: #008 Earned, Not Given

Feb 233 min read

She's So Suite: The Social Worker Turned VP at Agility PR Solutions ft. Pragya Dubey

Feb 163 min read

The Journey: #007 Uncommon Sense

Feb 111 min read

The Ops Drop S1E5: Customer Success Ops - The Best Playbook is No Playbook Featuring Kristi Faltorusso

Feb 112 min read

The Leadership Mistake I Had to Unlearn

Feb 111 min read

Sprouts.ai Recognizes Kristi Faltorusso as a 25 SaaS Customer Champion

Feb 102 min read

How Strong Communication Saved $500K in ARR

Feb 92 min read

The Journey: #006 The Change-Up

Feb 82 min read

Mastering Delegation: The Leadership Superpower - How Delegation Almost Broke Me

Feb 82 min read

Why Your Customers Aren’t Telling You the Truth

Feb 23 min read

She's So Suite: The Inside Sales Rep turned Co-Founder & CEO of eWebinar ft. Melissa Kwan

Feb 24 min read

The Journey: #005 Board to Death

Jan 283 min read

6 Sales Lessons That Made Me a Stronger Customer Success Professional

Jan 281 min read

The Modern Customer with Blake Morgan: Proactive Strategies for Customer Success: Personalization, Relationships, and AI Featuring Kristi Faltorusso

Jan 271 min read

Kristi Faltorusso Named Finalist for Pavilions 2024 GTM Awards - Startup CCO of the Year

Jan 272 min read

Why Is Customer Success Still Being Excluded from Kickoff? It’s 2025—This Needs to Change.

Jan 263 min read

The Journey: #004 The Churn Autopsy

Jan 232 min read

Rethinking Step One: How a Simple Onboarding Change Transformed Retention